Site Reliability Engineer III

Job Description
There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Commercial and Investment Bank- Capacity Management team , you will play a key role in optimizing our tooling strategy to meet business and regulatory demands. You will leverage your expertise in Grafana, Dynatrace, and Low Code Platforms to ensure efficient resource utilization and infrastructure performance across both private and public cloud environments.
Job responsibilities

• Utilizes monitoring and analytics tools such as Grafana and Dynatrace to build a Capacity management risk profile view for applications and provide insights into infrastructure capacity and application performance, enabling the remediation of bottlenecks.
• Contributes to the tooling strategy for Infrastructure Capacity Management and Planning, focusing on forecasting and predicting infrastructure capacity limits in both private and public cloud environments.
• Collaborates with SRE LOB teams to support Infrastructure Capacity Management in CIB, focusing on compliance, quality, and standardization.
• Works with development and operations teams to ensure infrastructure scalability and reliability, leveraging Low Code Platforms to streamline processes.
• Assists in the implementation of capacity planning solutions to provide real-time insights into infrastructure utilization and performance.
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering* concepts and 3+ years applied experience
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker along with troubleshooting common networking technologies and issues
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
• Ability to initiate and implement ideas to solve business problems

Preferred qualifications, capabilities, and skills

• Experience with cloud-native environments, primarily in AWS.
• Familiarity with industry-wide technology trends and best practices.
• Experience with Low Code Platforms.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.