As a Site Reliability Engineer III at JPMorgan Chase within the Commercial & Investment Bank, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities
- Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
- Set up and support CI/CD pipeline, code repository, merge approval workflow, and code build and deployment processes.
- Collaborate with development teams to gather requirements for onboarding new applications to the CI/CD process.
- Execute, build and deploy across environments based on the weekly scheduled build calendar and Perform smoke/sanity tests for deployed applications and troubleshoot issues arising from these tests.
- Automate infrastructure provisioning using AWS CloudFormation and Terraform.
- Collaborate with development teams to integrate AWS services into applications and manage scalable AWS infrastructure using best practices
- Learn the architecture of all applications to effectively troubleshoot issues and Monitor and optimize system performance, ensuring high availability and reliability
- Periodically analyze hardware and software capacities of build infrastructure and recommend improvements to the management team.
- Monitor production alerts and optimize system performance and execute necessary runbook actions , ensuring high availability and reliability .
- Provide basic L1 & L2 support for PROD issues and communicate with end users and Participate in PROD issue calls and assist in triaging issues.
- Formal training or certification on site reliability engineering concepts and 3+ years applied experience
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
- Experience in DevOps and in Java, CI/CD pipeline setup, Git, BitBucket, and Jenkins and experience in continuous integration and source control tools, with experience in CI/CD pipeline setup using Jenkins.
- Extensive experience with AWS services (e.g., EC2, S3, RDS, Lambda, VPC) and strong knowledge of AWS IAM, security groups, and network configurations.
- Proficiency in scripting languages (e.g., Python, Bash) for automation tasks and Experience with containerization and orchestration (e.g., Docker, Kubernetes on AWS).
- Experience in monitoring and observability tools (e.g., Splunk, CloudWatch, Dynatrace, Prometheus) and logging solutions (e.g., AWS CloudTrail) and Experience in code management tools like GIT, BitBucket, and SVN.
- Experience in monitoring and responding to production alerts, providing L1 & L2 support, and strong problem-solving skills.
- Excellent communication skills for interacting with end users and team members and Ability to use a wide variety of open-source technologies and cloud services.
- Advanced knowledge of application, data, and infrastructure architecture disciplines, and understanding of architecture and design across all systems.
Ability to work in large, collaborative teams to achieve organizational goals and Passionate about building an innovative culture and understanding industry-wide technology trends and best practices.
- Bachelor's degree in a technical or quantitative field, preferably with a focus on Information Systems.
- Familiarity with modern technologies
- Exposure to cloud (AWS) technologies
- Exposure to Microservices
Skills Required
- Formal training or certification in site reliability engineering concepts and at least 3 years of applied experience
- Experience using enterprise-authorized AI capabilities for SRE workflows, with validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations, escalate uncertainty, and follow data sensitivity requirements
- DevOps experience and proficiency in Java, CI/CD pipeline setup, Git, Bitbucket, Jenkins, continuous integration, and source control tools
- Extensive AWS experience, including EC2, S3, RDS, Lambda, VPC, IAM, security groups, and network configurations
- Proficiency in Python or Bash for automation
- Experience with Docker and Kubernetes on AWS
- Experience with monitoring, observability, and logging tools including Splunk, CloudWatch, Dynatrace, Prometheus, and AWS CloudTrail
- Experience with Git, Bitbucket, and SVN
- Experience monitoring and responding to production alerts and providing L1/L2 support
- Strong problem-solving and communication skills
- Ability to use open-source technologies and cloud services
- Advanced knowledge of application, data, and infrastructure architecture
- Ability to work effectively in large, collaborative teams
- Bachelor's degree in a technical or quantitative field, preferably Information Systems
- Familiarity with modern technologies
- Exposure to AWS cloud technologies
- Exposure to microservices
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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