Site Reliability Engineer III - Production Support

Job Description
There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase within the Chief Technology Office , you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities

• Utilize High Security Access (HSA) systems, requiring enhanced screening for employment or assignments.
• Develop and implement proactive monitoring systems for automatic healing and recovery during system failures.
• Collect, analyze, and synthesize data to create visualizations and reports on application/system health, uptime, and performance improvements.
• Manage change and capacity for supported services.
• Foster strong relationships with development teams to build reliability throughout the lifecycle.
• Analyze incident/problem patterns, conduct post-mortems, and develop permanent remediation plans with automation to prevent future incidents.
• Promote a team culture of diversity, equity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience
• Proficient in platform skills across Linux, UNIX, and Windows, as well as application and middleware support.
• Expertise in observability, instrumentation, monitoring, alerting, and responding to performance and availability issues using tools like AppDynamics, Dynatrace, Splunk, and Grafana.
• Experience with automation and configuration tools, including Ansible, Puppet, and Chef.
• Hands on experience in scripting with one of programming languages such as Python or Java.
• Experienced in managing critical application outages in large-scale operations, driving root cause analysis and remediation, with familiarity in Jenkins, GIT, CI/CD pipelines, and Agile/Scrum practices.

Preferred qualifications, capabilities, and skills

• Understanding of DevOps and SRE principles.
• Familiar with infrastructure management, capacity planning, and resilience strategies.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.