As a Site Reliability Engineer III at JPMorgan Chase within the Commercial & Investment Bank, Production management team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
- Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate, supporting adoption of site reliability engineering best practices within your team
- Collaborates with other software engineers and teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines
- Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Continuously monitor operational signals (alerts, dashboards, service health indicators, and desk/user feedback) and drive rapid engagement, ownership, and coordination when issues emerge.
- Enhance production observability and reliability by improving instrumentation, dashboards, and alert quality; use trend and incident data to reduce noise, prevent recurrence, and measurably lower MTTR and incident frequency.
- Own and improve the support operating model: maintain/run runbooks, ensure clean handoffs and escalation paths, manage shift coverage, and drive disciplined post-incident follow-through (actions, owners, due dates).
- Partner with engineering and adjacent service owners to drive root-cause fixes and stronger change/release standards, identify cross-service dependencies early, and build lightweight automation/self-service tooling to reduce manual steps and speed repeatable triage.
- Lead L1/L2 production support using SRE practices: quickly triage incidents, investigate likely causes, apply safe mitigations/workarounds, and provide timely, clear stakeholder updates through to resolution.
Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and 3+ years applied experience
- Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
- Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
- Practical cloud experience in AWS supporting production services (visibility/troubleshooting, deployments, and operational hygiene)
- Ability to write code to automate support work (e.g., Python, Java, or similar) and reduce operational toil
- Experience operating in time-sensitive environments (market hours or similar), with strong incident discipline and stakeholder communication
- Strong debugging fundamentals across distributed systems (logs/metrics, latency analysis, dependency failures, data issues)
Preferred qualifications, capabilities, and skills
- Prior Markets experience, especially pricing / risk / market data support (Fixed Income a plus)
- Experience with Datadog (metrics/logs/traces), alert tuning, dashboards, and basic SLO concepts
- Familiarity with messaging/streaming patterns (Kafka/MQ) and data quality checks in execution and pricing pipelines
- Experience applying AI-assisted tooling to reduce support toil
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification on site reliability engineering concepts and 3+ years applied experience
- Proficient in site reliability culture and principles and familiarity with implementing site reliability within an application or platform
- Proficient in at least one programming language such as Python, Java/Spring Boot, or .Net
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
- Practical cloud experience in AWS supporting production services (visibility/troubleshooting, deployments, and operational hygiene)
- Ability to write code to automate support work (e.g., Python, Java, or similar) to reduce operational toil
- Experience operating in time-sensitive environments with strong incident discipline and stakeholder communication
- Strong debugging fundamentals across distributed systems (logs/metrics, latency analysis, dependency failures, data issues)
- Prior Markets experience, especially pricing / risk / market data support (Fixed Income a plus)
- Experience with Datadog (metrics/logs/traces), alert tuning, dashboards, and basic SLO concepts
- Familiarity with messaging/streaming patterns (Kafka/MQ) and data quality checks in execution and pricing pipelines
- Experience applying AI-assisted tooling to reduce support toil
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
