As a Site Reliability Engineer II at JPMorgan Chase within the Commercial Investment Bank team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.
Job responsibilities
- Executes small to medium projects independently with initial direction and graduates to designing and delivering projects independently
- Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Participates in triaging, examining, diagnosing, and resolving incidents and works with others to solve problems at their root
- Recognizes toil within the role and proactively works towards eliminating it through systems engineering or updating application code
- Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
- Applies enterprise-authorized AI capabilities within the work environment to identify recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.
- Formal training or certification on site reliability engineering concepts and 2+ years applied experience
- Proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
- Fluency in at least one programming language such as (e.g., Java/Python, Java Spring Boot, etc.)
- Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
- Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
- Grasp of SDLC, secure development, DevOps/CI/CD tooling; capable of implementing top-tier continuous improvement with root-cause analysis and auto-remediation.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
- Use evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
- Experience with monitoring/logging tools (e.g., Splunk, AppDynamics) and dashboard technologies.
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
Experience with troubleshooting common networking technologies and issues
Preferred qualifications, capabilities, and skills
- Tools / Agentic AI to solve common opportunities in SRE Domain
- Certification towards CI/CD and AI skills. Splunk Administrator certification desired.
Drive to self-educate and evaluate new technology
Skills Required
- Formal training or certification in site reliability engineering concepts
- 2+ years of applied site reliability engineering experience
- Proficiency in reliability, scalability, performance, security, enterprise architecture, toil reduction, and SRE best practices
- Fluency in at least one programming language, such as Java or Python
- Knowledge of software applications and technical processes, with emerging depth in one or more technical disciplines
- Experience with observability, including white-box and black-box monitoring, SLO alerting, and telemetry collection
- Experience with observability tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk
- Proficiency with continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform
- Understanding of SDLC, secure development, DevOps, CI/CD tooling, root-cause analysis, and auto-remediation
- Experience using enterprise-authorized AI to improve SRE workflows, with validation and data-sensitivity awareness
- Ability to evaluate AI-assisted operational recommendations, define usage guardrails, and align outcomes with resiliency and security expectations
- Experience with monitoring and logging tools such as Splunk or AppDynamics and dashboard technologies
- Experience with containers and container orchestration, such as ECS, Kubernetes, or Docker
- Experience troubleshooting common networking technologies and issues
- Tools or agentic AI experience for solving SRE opportunities
- CI/CD and AI-related certifications
- Splunk Administrator certification
- Demonstrated drive to self-educate and evaluate new technology
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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