Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions.
As a Site Reliability Engineer II at JPMorgan Chase within the within the Corporate and Investment Bank, Payments Technology Team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.
Job Responsibilities
- Deliver end-to-end application and/or infrastructure service delivery to enable reliable business operations across the firm.
- Partner with cross-functional teams to define and maintain SLOs/SLIs and error budgets for key production services, proactively resolving issues before customer impact.
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Own day-to-day operational processes including incident management, problem management (RCA), and change/event management (monitoring and alerting).
- Monitor production environments for anomalies using standard observability tools; build and maintain alerting mechanisms to detect incidents early and minimize downtime.
- Design and implement Dynatrace instrumentation to monitor performance, infrastructure health, and user experience; analyze trends, escalate/communicate as needed, and provide solutions to business and technology stakeholders.
- Applies enterprise-authorized AI capabilities within the work environment to identify recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 2+ years applied experience ( NAMR/APAC – India/ LATAM/ Hong Kong)
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows (e.g., troubleshooting support and runbook drafting) with strong validation habits and awareness of data sensitivity.
- Ability to assess AI-assisted operational recommendations for correctness and risk, and apply appropriate controls to maintain resiliency, security, and auditability.
- Large-scale application/infrastructure experience across on‑prem and public cloud environments, including strong understanding of core networking (DNS, TCP/IP, VPN, load balancing).
- Hands-on observability expertise: production monitoring, distributed tracing, log analysis, and instrumentation using tools like Dynatrace, Geneos, and Splunk plus application logging frameworks.
- Strong microservices engineering with Java and Spring Boot, including event-driven patterns using Apache Kafka.
- Solid data layer skills: Oracle databases, GemFire/Geode distributed caching, Liquibase migrations, and strong SQL/database management experience.
- DevOps and delivery proficiency: Jenkins-based CI/CD, Docker, Kubernetes, and modern automation practices for build, test, deploy, and release.
- Scripting capability for automation and ops tasks across Python, Bash/PowerShell, plus Node.js scripting experience.
Preferred qualifications, capabilities, and skills
- Experience with one or more general-purpose programming languages and/or automation scripting.
- Experience working in banking and payment domains such as: Client Liquidity, High and low value payment and SWIFT.
- Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies.
- Ability to multi-task, handling complex requirements and is adaptable.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in software engineering concepts
- At least 2 years of applied software engineering experience
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows
- Ability to assess AI-assisted operational recommendations for correctness and risk
- Experience with large-scale application and infrastructure environments across on-premises and public cloud platforms
- Strong understanding of DNS, TCP/IP, VPN, and load balancing
- Production monitoring, distributed tracing, log analysis, and instrumentation experience
- Experience with Dynatrace, Geneos, Splunk, and application logging frameworks
- Strong Java and Spring Boot microservices engineering experience
- Experience with event-driven patterns using Apache Kafka
- Experience with Oracle databases, GemFire or Geode caching, Liquibase, SQL, and database management
- Experience with Jenkins CI/CD, Docker, Kubernetes, and automation practices
- Scripting experience with Python, Bash or PowerShell, and Node.js
- Experience with general-purpose programming languages or automation scripting
- Experience in banking and payment domains, including Client Liquidity, high- and low-value payments, or SWIFT
- Ability to collaborate effectively with diverse groups across geographies
- Ability to multitask, handle complex requirements, and adapt
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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