As a Site Reliability Engineer II at JPMorgan Chase within the Enterprise Technology - Infrastructure Platforms team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.
Job responsibilities
- Contribute to problem management activities: evidence collection, timeline building, contributing to RCA and action items
- Build and enhance automation using Python, Shell scripting, and Ansible (e.g., basic health checks, data collection scripts, configuration validation
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Participate in incident management for network services: monitoring, triage, troubleshooting, mitigation support, and escalation.
- Recognizes toil within the role and proactively works towards eliminating it through systems engineering or updating application code
- Support and troubleshoot core networking domains: Routing and Switching, Firewalls, Load Balancers, Proxies and SD-WAN, SDA, and broader software-defined networking (SND) concepts
- Applies enterprise-authorized AI capabilities within the work environment to identify recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.
- Demonstrate SRE mindset: learn and apply concepts such as reliability, toil reduction, and operational readiness; understand NFRs and introductory FMEA concepts
- Supports the adoption of site reliability engineering best practices within your team
- Should complete SRE Bar Raiser Program
- Formal training or certification on Site Reliability concepts and 2+ years applied experience
- Experience or strong exposure to network operations/engineering and incident/problem management practices.
- Hands-on automation skills in Python and/or Shell, and Ansible for configuration/operational tasks.
- Practical troubleshooting across routing/switching and at least one of: firewall, load balancer, proxy.
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows (e.g., troubleshooting support and runbook drafting) with strong validation habits and awareness of data sensitivity.
- Ability to assess AI-assisted operational recommendations for correctness and risk, and apply appropriate controls to maintain resiliency, security, and auditability.
- Experience maintaining a cloud-based infrastructure
- Familiar with site reliability concepts, principles, and practices
- Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection
- Familiarity with containers or a common server OS such as Linux and Windows
- Emerging knowledge of continuous integration and continuous delivery practices and related tooling
- Exposure to Cisco ACI / Fabrics.
- Certifications such as CCNA and/or other vendor certifications.
- Experience in a financial institution environment
Skills Required
- Formal training or certification in Site Reliability Engineering concepts
- At least 2 years of applied Site Reliability Engineering experience
- Experience or strong exposure to network operations or network engineering
- Experience with incident and problem management practices
- Hands-on automation using Python and/or Shell
- Experience using Ansible for configuration or operational tasks
- Practical troubleshooting across routing and switching
- Practical troubleshooting experience with at least one of firewalls, load balancers, or proxies
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows
- Ability to validate AI-assisted operational recommendations for correctness and risk
- Awareness of data sensitivity, resiliency, security, and auditability controls
- Experience maintaining cloud-based infrastructure
- Familiarity with Site Reliability Engineering concepts, principles, and practices
- Familiarity with observability, including white-box and black-box monitoring, SLO alerting, and telemetry collection
- Familiarity with containers or Linux and Windows server operating systems
- Emerging knowledge of continuous integration, continuous delivery, and related tooling
- Exposure to Cisco ACI or fabric technologies
- CCNA or other vendor certifications
- Experience in a financial institution environment
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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