Join a dynamic team at the forefront of technology, where your skills drive innovation and modernize mission-critical systems. Experience career growth and make a meaningful impact.
As a Site Reliability Engineer II at JPMorgan Chase within the Enterprise Technology, Engineering Services and Platform team, you will solve complex business problems with straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to iteratively improve existing solutions. You are a significant contributor by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. We foster a collaborative environment where your expertise shapes the future of technology.
Job responsibilities
- Guide and assist others in building appropriate level designs and gaining consensus from peers
- Collaborate with software engineers and teams to design and implement deployment approaches using automated CI/CD pipelines
- Design, develop, test, and implement availability, reliability, and scalability solutions in applications
- Implement infrastructure, configuration, and network as code for applications and platforms
- Collaborate with technical experts, stakeholders, and team members to resolve complex problems
- Understand service level indicators and utilize service level objectives to proactively resolve issues
- Support the adoption of site reliability engineering best practices within your team
- Accelerate delivery and improve operational rigor through AI-assisted engineering adoption
- Provide 24/7 production support for business-critical applications
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies enterprise-authorized AI capabilities within the work environment to identify recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.
Required qualifications, capabilities and skills
- Formal training or certification on software engineering concepts and 2+ years applied experience
- Proficient in site reliability culture and principles, and familiarity with implementation within applications or platforms
- Proficient in at least one programming language such as Python, Java/Spring Boot, or .Net
- Experience in observability including monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Elastic, Splunk
- Experience with CI/CD tools like Jenkins, GitLab, or Terraform
- Experience with event streaming platforms like Kafka
- Experience with AI-assisted tools like GitHub Copilot, Claude
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows (e.g., troubleshooting support and runbook drafting) with strong validation habits and awareness of data sensitivity.
- Ability to assess AI-assisted operational recommendations for correctness and risk, and apply appropriate controls to maintain resiliency, security, and auditability.
Preferred qualifications, capabilities and skills
- Deep understanding of TCP/IP, DNS, load balancing, firewalls, and VPN technologies
- Experience tuning Linux performance and troubleshooting system-level issues
- Certifications: AWS Certified SysOps Administrator or Professional, Certified Kubernetes Administrator (CKA), or equivalent
- Familiarity with container and orchestration technologies such as ECS, Kubernetes, and Docker
Skills Required
- Formal training or certification on software engineering concepts and 2+ years applied experience
- Proficient in site reliability culture and principles and their implementation within applications or platforms
- Proficient in at least one programming language such as Python, Java/Spring Boot, or .Net
- Experience in observability including monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Elastic, Splunk
- Experience with CI/CD tools like Jenkins, GitLab, or Terraform
- Experience with event streaming platforms like Kafka
- Experience with AI-assisted tools like GitHub Copilot, Claude
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits
- Ability to assess AI-assisted operational recommendations for correctness and risk and apply appropriate controls
- Deep understanding of TCP/IP, DNS, load balancing, firewalls, and VPN technologies
- Experience tuning Linux performance and troubleshooting system-level issues
- Certifications such as AWS Certified SysOps Administrator or Professional, Certified Kubernetes Administrator (CKA), or equivalent
- Familiarity with container and orchestration technologies such as ECS, Kubernetes, and Docker
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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