Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions.
As a Site Reliability Engineer II at JPMorgan Chase within the Corporate and Investment Bank, Payments Technology Team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.
Job Responsibilities
- Own and run critical Payment services and cloud infrastructure, ensuring high availability, resiliency, performance, and operational stability.
- Drive production excellence through proactive monitoring, observability, incident management, problem management, and continuous service improvements.
- Leverage Datadog, CloudWatch, and enterprise observability tooling to detect, diagnose, and prevent customer-impacting issues.
- Lead recovery efforts during incidents, perform root cause analysis, and implement permanent corrective actions to improve platform reliability.
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Eliminate operational toil through automation, self-healing capabilities, and engineering-driven solutions.
- Develop deep understanding of payment transaction flows, enabling proactive risk identification and rapid resolution of production issues across the payment lifecycle.
- Recognizes toil within the role and proactively works towards eliminating it through systems engineering or updating application code.
- Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.
- Applies enterprise-authorized AI capabilities within the work environment to identify recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.
Required qualifications, capabilities, and skills
- Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
- 2+ years of formal training or certification on software engineering concepts
- Ability to code in at least one programming language
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows (e.g., troubleshooting support and runbook drafting) with strong validation habits and awareness of data sensitivity.
- Ability to assess AI-assisted operational recommendations for correctness and risk, and apply appropriate controls to maintain resiliency, security, and auditability.
- Experience maintaining a cloud-based infrastructure
- Familiar with site reliability concepts, principles, and practices
- Experience in observability and monitoring tools and techniques.
- Experience with cloud platforms AWS and their integration with Datadog
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Emerging knowledge of continuous integration and continuous delivery practices and related tooling
Preferred qualifications, capabilities, and skills
- Possess good working understanding of public cloud with AWS Certification as a plus
- Experience working in banking and payment domains such as: FX Cross Currency, High and low value payment, SWIFT, Real-time payment, collection, check clearing, tax payment, partner bank system
- Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies
- Ability to multi-task, handling complex requirements and is adaptable
Skills Required
- Bachelor's degree in Computer Science, Cybersecurity, Data Science, or a related discipline
- 2+ years of formal training or certification in software engineering concepts
- Ability to code in at least one programming language
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows
- Ability to assess AI-assisted operational recommendations for correctness and risk
- Experience maintaining cloud-based infrastructure
- Familiarity with site reliability concepts, principles, and practices
- Experience with observability and monitoring tools and techniques
- Experience with AWS and its integration with Datadog
- Exposure to ITIL processes
- Emerging knowledge of continuous integration, continuous delivery, and related tooling
- Working understanding of public cloud
- AWS certification
- Experience in banking and payment domains
- Ability to collaborate effectively across diverse geographic groups
- Ability to multitask, handle complex requirements, and adapt
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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