Position Summary
The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.
The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.
Key Responsibilities
1. Customer & Account Management
• Serve as the primary on-site contact for all customer interactions
• Build strong relationships across all levels of the customer organization
• Respond to and resolve service issues using sound judgment and root cause analysis
• Conduct regular site walkthroughs to assess program performance
• Support account reviews and identify growth opportunities
• Represent Total Safety professionally at all times
2. Program Management
• Oversee all on-site programs (VMI, vending, and value-added services)
• Manage program setup, changes, performance, and continuous improvement
• Ensure all equipment and service areas are operational and well-maintained
• Coordinate with internal teams and vendors as needed
• Apply contract terms and compliance requirements in daily operations
3. Inventory & Operations
• Monitor inventory levels, usage trends, and replenishment needs
• Conduct audits and resolve discrepancies
• Oversee storage, product flow, and on-site organization
• Coordinate urgent or special fulfillment needs
• Maintain a safe, clean, and compliant work environment
4. Reporting & Administration
• Track and report on program performance, inventory, and service metrics
• Maintain accurate records of all activities and transactions
• Analyze data to identify trends and recommend improvements
• Communicate key updates and insights to internal stakeholders
Qualifications
Education & Experience
• Bachelor’s degree or equivalent experience preferred
• 3+ years in account management, program management, or industrial distribution
• Experience in manufacturing or industrial environments preferred
Skills & Abilities
• Strong customer service and relationship-building skills
• Ability to work independently and make sound decisions
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Office and ability to learn systems quickly
• Knowledge of inventory management principles
Work Environment & Requirements
• Primarily based in industrial/manufacturing facilities
• Requires standing, walking, lifting (up to 50 lbs), and working around equipment
• Must meet all site safety and compliance requirements
• Valid driver’s license and reliable transportation required
Performance Focus
Success in this role is measured by:
• Customer satisfaction and responsiveness
• Inventory accuracy and program performance
• Issue resolution and follow-through
• Sales support and account growth
• Ability to work independently and make effective decisions
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree or equivalent experience preferred
- 3+ years in account management, program management, or industrial distribution
- Experience in manufacturing or industrial environments preferred
- Strong customer service and relationship-building skills
- Ability to work independently and make sound decisions
- Strong organizational and problem-solving skills
- Proficiency in Microsoft Office and ability to learn systems quickly
- Knowledge of inventory management principles
What We Do
Total Safety is the leading global provider of integrated industrial safety services, equipment and compliance solutions, providing safety equipment, technology and data that make a meaningful difference in the way businesses run. Based in Houston, Texas and operating from more than 200 locations in more than 20 countries, our nearly 4,000 employees help our customers increase employee health and safety, meet compliance and regulatory requirements, boost productivity and reduce downtime. Driven by our unwavering commitment to our mission …to ensure the safe Wellbeing of Workers Worldwide, we work across all sectors, including oil and gas, petrochemical and refining, utilities, manufacturing, construction and mining.
