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At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
The Site Payment Lead is responsible for coordinating with the team members and their activities across studies, liaising with the project teams to ensure set-up and site payments are effectively managed; and is accountable for the management of payments for the assigned studies. This includes the accountability for payment setup and modifications within the investigator payment system for expenses aligned to budget templates.
Working independently, they will show an elevated level of ownership assisting the project team project planning, decision making process and timely payments to investigator sites. As a dedicated team player, the Site Payment Lead provides excellent proactive support across projects and tasks as assigned with supervision, identifying risks, their impact, and potential resolutions.
Key Accountabilities:
Overall Accountabilities:
- Be the accountable Lead for Site Payment Services related queries on assigned studies and point of contact for project teams.
- Proactively and effectively solves customer problems and accepts responsibility for actions.
- Work closely with Project Leadership, Global Site Contracts, eClinical Business Implementation, Global Clinical Operations, and other internal Site Payment Services team members to obtain additional information required to perform tasks, when applicable.
- Participate as the Lead representative of the Investigator Payment team in study start-up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented for seamless payment processing.
- Lead and follow-up on audits/inspections • Knowledge of clinical trial pricing/budgeting tools and how to reflect operational changes within the tools • Thorough knowledge of Parexel’s SOPs, Operational Guidelines and Work Instructions procedures.
- Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, and expenses).
- In depth understanding of the set-up and payment process; including ability to analyze agreements.
- Collection of information from all teams/systems/tools wherever needed on a timely and proactive basis.
- Analyze and present data to various stakeholders.
- Trains team members within the Site Payment Services.
- Discover and implement opportunities for process efficiencies.
End to end management of Site Payments (if applicable):
- Keeps internal and external team members aware of site payment status and issues.
- Accurately authorize study setups before starting payments.
- Resolve escalated second line helpdesk issues for assigned portfolio.
- Assist in the preparation of project status reports as needed.
- Works with IFA and project team to ensure appropriate funding prior to administering payments.
- Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies.
- Compliance with the Investigator payment timelines as per the contractual terms.
- Resolve payment discrepancies to ensure accurate processing of payments.
- Provide payments reports for assigned projects to customers as requested.
Skills:
- Strong interpersonal, verbal, and written communication skills.
- Ability to make decisions and advise other staff even in ambiguous situations.
- Ability to conduct root cause analysis in problem solving and process development.
- Strong customer focus, ability to interact professionally.
- Patient, Quality and Client focused approach to work.
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
- Expert in using MS Excel for spreadsheet analysis.
- Strong proficiency in use of MS Outlook, Teams, PowerPoint, and Word.
- Analytical mind with strong attention to detail.
- Commitment to high quality work and consistent performance.
- Comfortable with working in a decentralized matrix environment and being a conversant team player.
- Delivers standard/typical work deliverables without issues.
- Thoroughly understands fundamentals of CRO industry and how Investigator Payments influence in the organization.
Knowledge and Experience:
- 4+ years’ experience are preferred within a Clinical Research Organization; Business; Finance/Accounting; or other comparable experience.
Education:
- Advanced to excellent English level for non-native English speakers.
- Minimum bachelor’s degree or equivalent degree.
Skills Required
- 4+ years' experience in Clinical Research Organization, Business, Finance, or Accounting
- Minimum bachelor's degree or equivalent degree
- Advanced to excellent English level for non-native speakers
Parexel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Parexel and has not been reviewed or approved by Parexel.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, HSA/FSA options, and company-paid disability insurance. Descriptions often portray the package as strong or “top notch,” adding meaningful value.
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Retirement Support — Retirement offerings include a 401(k) with company matching and, in some regions, generous pension contributions. Core financial protections are emphasized as a solid part of the total rewards.
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Leave & Time Off Breadth — Time-off programs include ample PTO or flexible/unlimited RTO alongside flexible schedules and remote/hybrid options. Work-life balance support from managers is highlighted as a practical advantage.
Parexel Insights
What We Do
Parexel is among the world’s largest clinical research organizations (CROs), providing the full range of Phase I to IV clinical development services to help life-saving treatments reach patients faster. Leveraging the breadth of our clinical, regulatory and therapeutic expertise, our team of more than 21,000 global professionals collaborates with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind, increasing access and participation to make clinical research a care option for anyone, anywhere. Our depth of industry knowledge and strong track record gained over the past 40 years is moving the industry forward and advancing clinical research in healthcare’s most complex areas, while our innovation ecosystem offers the best solutions to make every phase of the clinical trial process more efficient. With the people, insight and focus on operational excellence, we work With HeartTM every day to treat patients with dignity and continuously learn from their experiences, so every trial makes a difference. For more information, visit parexel.com. Community Guidelines Because Parexel’s social media channels are open to the general public and employees, we are not responsible for views expressed other than our own. However, we do not tolerate posts that are: • Abusive, harassing or threatening to others. • Defamatory, offensive, obscene, vulgar or depicting violence. • Hateful targeting by race/ethnicity, age, color, creed, religion, gender, sexual preference or orientation, nationality or political beliefs. • Sexually explicit or pornographic. • Fraudulent, deceptive, libelous, misleading or unlawful. • Referencing criminal or illegal activity. • Spamming. We reserve the right to remove any comments that do not adhere to our guidelines as well as report users who violate the rules of our page.
