Lead operations, support staff, and uphold DOCS Core Values while ensuring exceptional patient care. This role requires a strong leader who can drive operational efficiency, foster teamwork, and maintain compliance with company standards.
Qualifications
- Foster a positive, patient-centered culture in alignment with DOCS Core Values.
- Lead, mentor, and support site staff to ensure a high-performance team.
- Conduct regular team meetings to promote clear communication and accountability.
- Handle conflict resolution and ensure a supportive, productive work environment.
- Oversee day-to-day site operations, ensuring smooth workflow and efficiency.
- Implement and uphold company policies, procedures, and safety standards.
- Ensure compliance with regulations and company expectations for quality care.
- Monitor key performance metrics (KPIs) and drive improvements where needed.
- Ensure all team members deliver an exceptional patient experience.
- Address and resolve patient concerns in a timely and professional manner.
- Build relationships within the local community to enhance brand reputation.
- Manage budgeting, staffing, and resource allocation for site efficiency.
- Drive revenue growth through effective team performance and operational improvements.
- Collaborate with regional leadership to meet business objectives.
Skills Required
- Leadership and staff management
- Ability to foster a positive, patient-centered culture
- Team mentoring and performance management
- Conflict resolution and communication skills
- Day-to-day site operations management
- Knowledge of policies, procedures, safety standards, and regulatory compliance
- KPI monitoring and operational improvement
- Patient experience and concern resolution
- Budgeting, staffing, and resource allocation
- Ability to drive revenue growth and meet business objectives
What We Do
DOCS Medical Group provides compassionate and collaborative healthcare across Connecticut. Founded in 2009, the organization operates multiple locations offering a comprehensive range of services, including primary care, urgent care, and specialized treatments such as allergy testing, sleep medicine, chiropractic care, and pulmonary rehab. Their mission is to enhance the health and lives of their patients through a dedicated, patient-centered approach to medicine.
