Site Manager

The Site Manager will execute the company’s strategic, operational, and growth objectives to ensure scalable, sustainable performance for our Bensalem, PA studio. This role drives mission-aligned initiatives, analyzes financial and operational KPIs, identifies efficiency and profitability opportunities, and oversees budgeting, logistics, and resource allocation to support operations.

The Site Manager will also provide hands-on leadership to multi-level teams, foster a high-performance culture through coaching, succession planning, and clear communication structures, and lead cross-functional efforts. This role ensures adherence to PA gaming regulations, company policies, safety standards, and legal requirements. The Site Manager will represent the Pennsylvania studio in executive and regulatory forums, as well as prepare and present operational and financial reports to executive leadership.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Strategic Leadership & Business Growth

• Implement the company’s strategic, operational, and business objectives to support sustainable growth and long-term scalability.
• Promote and drive the company’s mission, vision, and organizational goals across all departments to ensure operational alignment and business continuity.
• Develop and execute growth strategies focused on operational expansion, resource optimization, revenue generation, and overall business performance.
• Align studio initiatives with the interests and expectations of executive leadership, stakeholders, and ownership groups.
• Analyze financial, operational, and performance metrics to identify opportunities for optimization, efficiency improvements, profitability growth, and operational scalability.
• Monitor strategic initiatives and operational objectives to ensure timely execution, continuous improvement, and alignment with company goals.
• Oversee and evaluate studio performance, operational KPIs, and site efficiency indicators to support informed decision-making.

Financial & Resource Management

• Develop, manage, and continuously evaluate departmental and site-wide budgets to ensure alignment with financial and operational objectives.
• Oversee logistics, operational resources, and infrastructure to maximize efficiency and support future business growth.
• Ensure effective allocation and utilization of site resources while maintaining operational excellence and cost efficiency.

Leadership & Organizational Development

• Provide leadership, direction, and support to direct reports and leadership teams to ensure operational consistency and accountability.
• Foster a high-performance culture by motivating employees, providing constructive feedback, and promoting leadership development and succession planning.
• Evaluate the performance of direct reports on established KPIs, operational objectives, and overall business contribution.
• Establish robust communication structures to ensure alignment and keep teams informed regarding business updates, strategic initiatives and organizational priorities.

Operational Oversight & Cross-Functional Management

• Lead operational improvement initiatives focused on scalability, efficiency, workflow optimization, and service quality enhancement.
• Support the successful implementation of new operational processes, technologies, studio expansion, and organizational initiatives.
• Collaborate with Operations, PB, IT, Training, HR, and other support functions to ensure seamless business operations and continuous improvement.

Compliance, Risk Management & Corporate Representation

• Evaluate operational and business risks while implementing strategies to reduce exposure and ensure operational stability.
• Ensure compliance with all applicable gaming regulations, company policies, legal requirements, safety standards, and internal procedures.
• Represent the site in executive meetings, business discussions, regulatory interactions, formal events, and external partnerships.
• Promote and maintain a positive site image, reputation, and professional presence within the industry and local market.

Reporting & Executive Communication

• Prepare and present operational reports, business updates, financial summaries, and strategic presentations.
• Provide ongoing analysis and feedback regarding site performance, operational initiatives, business risks, and strategic opportunities.
• Perform additional leadership responsibilities and strategic initiatives as assigned by executive management.

REQUIRED QUALIFICATIONS

• Knowledge/familiarity with state of Pennsylvania Gaming Control Board (PGCB) regulations
• Ten (10) or more years’ experience managing a multi-level workforce
• Ability to work a flexible schedule in support of a 24/7/365 operation
• On-site presence in Bensalem required
• Experience working as part of a globally dispersed international management team
• Occasional travel within the U.S. and internationally required
• Experience working with 3rd party contractors and vendors
• Ability to work in a fast-paced & dynamic environment
• Familiarity with Bensalem labor market
• Experience in managing a worksite of 100+ employees

COMPENSATION & BENEFITS

• Vacation Days: 12 days
• Sick Time: 5 days
• 10 Holidays pay
• Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
• 401K – 4% match

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at [email protected]. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.