Are you passionate about delivering operational excellence in chemical applications for downstream refining?
Do you enjoy leading teams, engaging with customers, and driving performance across chemical treatment programs?Partnering with the BestBaker Hughes is a global energy technology leader providing advanced chemical solutions that enhance refining performance, improve reliability, and ensure safe operations. Our Downstream Chemicals team partners with refiners to deliver innovative process chemistries, exceptional service quality, and value‑driven operational support. We are committed to safety, teamwork, and technical excellence in every customer engagement.Fueling Your PassionAs a Site Manager – Downstream Chemicals, you will oversee daily operations, service quality, and chemical program performance at key customer sites. You will support chemical treatment programs, lead field personnel, collaborate with cross‑functional teams, and ensure customers receive consistent, safe, and high‑quality service. Your leadership will help drive customer satisfaction, operational efficiency, and growth opportunities across your assigned accounts.As a Site Manager – Downstream Chemicals, you will be responsible for:- Managing day‑to‑day operations of refinery chemical process programs, including coordination of service activities for technicians and account representatives.
- Interpreting technical data and preparing daily or weekly service reports with clear recommendations to support customer operational goals.
- Leading regular customer meetings to deliver business reviews, technical updates, and performance presentations.
- Interfacing with customer stakeholders and internal teams to provide technical expertise, troubleshooting support, and collaborative problem‑solving.
- Managing account‑specific financials, including budgets, P&L oversight, chemical inventory control, and coordination of chemical deliveries to customer locations.
- Identifying customer projects and collaborating with Sales to support new growth opportunities and value‑added initiatives.
- Ensuring safe, compliant, and consistent service execution aligned with Baker Hughes standards and customer expectations.
- Supporting program optimization by monitoring treatment performance, validating data accuracy, and implementing improvement actions.
- Preparing documentation, service records, and performance summaries for customer and internal stakeholders.
- Participating in special projects, operational initiatives, or technical reviews as assigned.
- Have a Bachelor’s degree in a related field (Chemical Engineering preferred) or equivalent industry experience.
- Have a minimum of 5 years of experience in industrial operations, refining, or chemical sales.
- Demonstrate knowledge of refinery process chemistry and finished fuels additive applications.
- Have proficiency in MS Office (Excel, PowerPoint, Word, Outlook) and general IT tools.
- Demonstrate strong communication and interpersonal skills with the ability to build trusting relationships with customers and cross‑functional teams.
- Be a motivated self‑starter who proactively leads, solves technical challenges, and drives operational improvements.
- Be willing to travel and support customer needs as required by site operations.
- Experience managing customer accounts, chemical programs, or refinery process applications.
- Ability to coach and guide field personnel in day‑to‑day service and technical activities.
- Strong problem‑solving capabilities with a structured approach to troubleshooting.
- Comfort delivering technical presentations and business reviews to customer audiences.
- Ability to work independently while managing multiple priorities across customer sites.
- High attention to detail in reporting, data interpretation, and operational documentation.
This is a customer‑site‑focused role. Work schedules may vary based on refinery operations, maintenance activities, and service delivery needs.
Working with UsAt Baker Hughes, our people are central to our mission. We cultivate an inclusive, collaborative, and safety‑focused culture that supports continuous learning, innovation, and professional growth.
Working for YouWe offer a comprehensive range of benefits designed to support your well‑being and long‑term success, including:
- Health and wellness programs
- Professional development and training opportunities
- Retirement and financial programs
- Life insurance and disability benefits
- Additional voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Sales Team leader - Account Management
What We Do
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