Site Lead, GTS IT Operations (Sr Mgr)

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

General Description:

The Site Lead, GTS Operations is responsible for overseeing the daily IT operations of BeOne Medicine’s San Carlos office, ensuring seamless technology services that support core business and scientific functions. This role provides a critical interface between end users and the broader IT organization, with a strong focus on delivering high-quality support and service management within both office and laboratory environments.

Reporting to the Associate Director, GTS Operations Lead, North America, the Site Lead will manage local service delivery, supervise IT staff and contingent workers, coordinate with vendors, and contribute to the implementation of global IT standards and projects. The ideal candidate will be a self-directed, hands-on leader with a deep understanding of IT infrastructure and a proven ability to thrive in a dynamic, fast-paced biopharmaceutical setting.

This role will be based in our San Carlos office 5 days a week.

Key Responsibilities

Site Operations:

• Serve as the primary IT contact for the San Carlos site.
• Lead IT initiatives and projects to ensure timely and budget-compliant completion.
• Act as the technical escalation point for complex end-user and infrastructure issues.
• Ensure local compliance with BeOne’s IT policies, procedures, and security standards.
• Align IT services with business needs through close collaboration with local leadership and functional teams.

End User & Laboratory Support:

• Manage escalated service desk incidents and ensure service level agreement (SLA) compliance.
• Provide technical support for a mixed office/laboratory environment, including scientific instruments and lab-specific applications.
• Drive continuous improvement of ITSM processes (incident, request, change, and problem management).
• Partner with Facilities, Lab Operations, and Security to deliver technology support across functional spaces.
• Lead technology rollouts, infrastructure upgrades, and office expansions as needed.

Technology & System Oversight:

• Demonstrate advanced expertise in Office 365, Azure, and Intune, including Exchange, SharePoint, and Teams.
• Maintain and support core IT infrastructure, networks, and endpoint systems.
• Utilize tools like ServiceNow for incident tracking, reporting, and service performance analysis.
• Identify opportunities for operational optimization and cost savings through contract/vendor reviews.
• Support and manage the integration of IT systems in laboratory environments.

Leadership & Collaboration:

• Supervise daily activities of full-time and contingent local San Carlos IT staff, ensuring consistent service delivery and adherence to company standards.
• Provide coaching, mentoring, and performance management to team members.
• Lead team meetings, share best practices, and foster a collaborative work environment.
• Prepare and deliver executive-ready PowerPoint presentations and project updates for internal stakeholders.
• Cultivate a culture of service excellence, accountability, and innovation.
• Ensure local staff meet their goals and objectives.

Supervisory Responsibilities:  

• Daily management of FTE and CW GTS IT Operations San Carlos Operations staff members.
• Oversee the daily workload of the local San Carlos Operations staff, ensuring adherence to processes and standards.
• Leading and mentoring the San Carlos Operations staff, including training and performance management.
• Conducting regular team meetings, providing guidance, and fostering a collaborative working environment.
• Ensuring the San Carlos GTS Operations staff meet their goals and objectives.

Required Qualifications :  

• 5–7 years of progressive IT operations experience, with at least 2 years in a site leadership role.
• Broad understanding of systems administration, IT infrastructure, and user support methodologies.
• Prior experience supporting laboratory and office environments in a biopharmaceutical or life sciences setting.
• Proficiency in Microsoft Office suite including Excel, Word, Visio, Project, and PowerPoint.
• Excellent interpersonal skills with the ability to influence across functions and levels.

Travel: 

• Occasional travel may be required for team collaboration, training, or project needs.

Global Competencies

When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process.  Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.

We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact [email protected].