The Role
Instructor/Designer
Overview:
Serve as a key instructional resource under the USPTO’s Information Technology Resource Provider (ITRP) program, responsible for delivering high-quality, Section 508-compliant training and real-time support to Patent Examiners and staff on USPTO automation tools, desktop applications, and workflow systems.
Key Responsibilities:
Required Qualifications:
Education:
Experience:
Overview:
Serve as a key instructional resource under the USPTO’s Information Technology Resource Provider (ITRP) program, responsible for delivering high-quality, Section 508-compliant training and real-time support to Patent Examiners and staff on USPTO automation tools, desktop applications, and workflow systems.
Key Responsibilities:
- Deliver classroom, virtual, and one-on-one instruction using USPTO platforms including PE2E, Microsoft Office, MS Teams, and WebEx.
- Provide helpdesk/chatroom support, live consultation, and “hotline” assistance on USPTO custom software and commercial tools.
- Conduct needs-based training sessions on patent production pipeline processes and other mission-critical functions.
- Support new examiner onboarding, continuing staff education, and remote learning engagement.
- Maintain training databases (MS Access-based GUIs), schedule sessions, track attendance, and log instructional activities.
- Participate in mock instruction sessions and receive approval before facilitating USPTO sessions.
Required Qualifications:
- Prior experience training within the USPTO environment, particularly in Patent IT systems.
- Demonstrated proficiency in teaching complex software applications.
- Familiarity with Section 508 accessibility and USPTO brand/style guidelines.
- Excellent verbal communication and troubleshooting skills.
- Ability to support concurrent classes and backup instruction roles.
Education:
- Minimum: Bachelor’s degree (preferred in Education, Instructional Technology, Computer Science, or related field)
- Preferred: Master’s degree in a related discipline
Experience:
- Instructor/Trainer I: Minimum 2 years of experience in IT training, adult education, or technical instruction
- Instructor/Trainer II: Minimum 5 years of experience in IT training, adult education, or technical instruction
- Instructor/Trainer III: 8+ years of progressive experience, including USPTO systems, software training, and classroom/virtual delivery
- Must demonstrate previous USPTO experience or direct support of federal patent workflow systems like PE2E
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The Company
What We Do
BLN24 is a digital creative agency that is an 8(a) minority-owned small disadvantaged business (SDB). We add value by merging our commercial and government experience to create award-winning solutions for clients with the most important missions globally. BLN24 is a first-class communication, marketing, and technology agency for federal agencies and Fortune 500 companies.
Founded by two former Booz Allen Hamilton employees, BLN24’s
industry-lead marketing and communications strategies along with
production and visual design has been on web and print advertisement
campaigns as well as television networks across the nation.
