Site HR/LR Lead - Customer Care and Aftersales

Description
The Role
General Motors is seeking a dynamic Human Resources and Labor Relations professional to lead HR/LR operations at our Customer Care & Aftersales (CCA) Processing Center in Jackson, Mississippi - home to approximately 95 employees. This leadership role is ideal for someone who is passionate about building a talented organization, driving culture, fostering productive union relationships, and making a lasting impact in a fast-paced warehouse environment.
Responsibilities:

• Partner with the Plant Manager to drive GM culture, elevate employee experience, and improve engagement across the site.
• Promote a positive working relationship with the union through consistent application of local and national agreements.
• Lead negotiations, grievance resolution, and implementation of labor agreements.
• Support core HR processes including talent planning, performance management, compensation, recruiting, and employee development.
• Drive compliance to GM policies. Support investigations and resolution of employee concerns.
• Facilitate training on HR policies, LR procedures, and union agreements.
• Manage staffing, onboarding, and workforce transitions for hourly, contract, and salaried employees.
• Support plant safety initiatives driving employee involvement through GM's Global Manufacturing System.

Requirements:

• Bachelor's degree in HR, LR, Business, or related field
• 3-5 years of HR/LR experience in a unionized environment
• Strong situational judgment and ability to work independently through complex HR/LR matters
• High level of professionalism and confidentiality
• Strong interpersonal and communication skills with the ability to adapt approach as needed
• Proficiency in Microsoft Office, HR applications (e.g. Workday, etc.), and data analytics

Preferred:

• Master's degree in HR, LR, business or related field
• Experience in Warehouse, Manufacturing, Operations, or Distribution

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.
This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.