About the Role
IQVIA’s Site Enablement Solutions (SES) provide trained, dedicated clinical research personnel to trial sites globally, reducing site burden and improving patient recruitment and data quality. As a Hybrid Site Enablement Lead & Site-Facing Line Manager, you will enable and manage study-specific deliverables at clinical trial sites, supporting site-based staff and collaborating with internal teams to optimize performance across the study lifecycle. This is a home-based, fully remote role and does not include a company car.
Key Responsibilities
- Lead implementation of SES services at assigned sites, ensuring timely activation and adoption.
- Train site staff on SES tools and services, including Referral Hub and Direct-to-Patient (DTP) campaign workflows.
- Monitor referral funnel performance and follow up to optimize patient recruitment outcomes.
- Collaborate with legal and contracting teams to execute service agreements with sites.
- Interview, hire, and manage temporary site staff, including onboarding and performance oversight.
- Forecast effort and manage invoicing for assigned sites.
- Maintain strong site relationships and ensure continuous feedback loops.
- Track and report on service delivery impact and quality metrics.
- Support process improvement initiatives and contribute to SES operational excellence.
- Ensure administrative compliance including timecoding, timesheet completion, and supply logistics.
- Conduct regular one-on-ones and performance reviews with site workers.
- Serve as escalation point for site worker challenges and operational issues.
Qualifications
- Bachelor’s degree or higher in health sciences or related field.
- 3–5 years of clinical research experience, preferably in site-facing or patient recruitment roles.
- Strong understanding of ICH/GCP and regulatory guidelines.
- Experience with patient recruitment workflows and site operations.
- Proficiency in Microsoft Office and remote collaboration tools (e.g., Teams).
- Excellent communication, training, and interpersonal skills.
- Strong organizational and time management abilities.
- Preferred: Experience in candidate selection and people management; familiarity with site contracting processes.
- Certifications such as CCRC (ACRP) or CCRP (SoCRA) are a plus.
Why IQVIA?
Join a global leader driving innovation in clinical trial delivery. At IQVIA, you’ll help sites accelerate patient recruitment, improve data quality, and reduce study fatigue—ultimately improving outcomes for patients and sponsors alike. We offer flexibility, continuous learning, and the opportunity to make an impact that matters.
Ready to lead the way?
Apply now and be part of IQVIA’s mission to advance human health.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
Top Skills
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
