Hungry, humble and smart? If you have these qualities, we want you on the team.
Job Summary:
Reporting to the Site Build Team Lead, the Site Build Specialist is responsible for providing best-in-class customer service to clients by leading new clients through the site build process. This position is also responsible for performing updates and/or troubleshooting on existing client sites.This is a hybrid position located in Rochester, NY.
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Communicates the site build process to new clients and facilitates site build sessions.
- Configures and customizes the CaterTrax platform to meet the specific needs/functionality requirements of each client.
- Conduct Site Build Call with new clients to gather requirements and provide consultative support and recommendations.
- Complete Quality Control (QC) reviews for other site build specialists to ensure we meet our Partner standards and expected Quality prior to launching a new site.
- Performs updates/changes to existing client sites to provide improved or additional functionality.
- Serves as a point of contact for clients with site issues and responds to client telephone calls, emails, and/or support tickets in a timely manner. Performs troubleshooting as necessary and escalates issue if applicable. Follows up with clients regarding resolutions.
- Monitors progress of development on all sites. Provides status updates to the Implementation team.
- Offers recommendations for product and process development based on client feedback.
- Assists the Client Support Team with ticket requests as needed.
- Offers recommendations for product and process development based on client feedback.
- Assists with special projects as requested.
- Performs other duties as assigned.
SKILLS AND COMPETENCY REQUIREMENTS:
- Ability to work independently as well as within a team
- Detailed-oriented, excellent organizational skills, and ability to multi-task in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
- Strong decision making and problem-solving skills
- Commitment to client satisfaction and the ability to solve problems, think flexibly, focus on desired results, and follow up.
- CaterTrax Platform knowledge and experience is desired
- Basic MS Office (Outlook, Word, Excel)
- At least 2 years working experience with HTML
- Working knowledge of CSS
- Knowledge of SQL (Desired but not required)
EXPERIENCE:
Minimum of 1-3 years related experience
EDUCATION:
AAS Degree or higher
COMPENSATION:
$23 - $24 Hourly, based on experience
Worker Type:
RegularNumber of Openings Available:
1Be part of something big. Apply to join our team today
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What We Do
CaterTrax is the industry-leading catering software provider, serving the largest managed hospitality companies across North America. Our mission, and ongoing commitment to our clients, is to be the company that best understands the everyday demands of our industry. We leverage our learned best practices to implement scalable solutions which enable our partners to elevate their unique brand of hospitality. With a broad range of web-based solutions and managed service offerings, CaterTrax powers thousands of foodservice operations in the non-commercial foodservice industry, streamlining and improving the way operators manage their business.
