Hi,
My Name is Ajay Singh and I'm a Resource Manager at Next Level Business Services, Inc.
Please find the Job Description below and respond with an expected salary range?. suitable time to call and contact details?.
Also, attach a copy of your updated resume.
Position Title: Siebel Production Support
Location: Fort Worth, Texas
Hire Type: Full Time Only
Salary: As Per Market
Job Description:- Technical/ Managerial Skills
• Should have proficiency in Siebel 8
• Should have good understanding of Siebel Architecture
• Minimum 2 years of Production Support Management experience
• Able to manage Siebel Production Support with multiple projects
• Able to manage multi location Tier 2 and Tier 3 Support team
• Very Good communication and negotiation skills
Preferred Experience
• Siebel Techno Managerial
• Production Support Management
• Exposure to Airline domain.
Roles & Responsibilities
• Accountable for SLA Management
• Ensure the overall stability, performance, and quality of the Siebel
• Lead Production application issue resolution and system enhancement development efforts from requirement gathering and analysis through implementation
• Prioritize, schedule, assign, and manage the workload of the Siebel support and development staff
• Provide functional and technical support and guidance to the Siebel
• Liaise with the Help Desk Manager, Technical Leads, Project Manager, 3rd party vendors and business owners
• Maintain and ensure compliance to Standard Operating Procedure
• Metrics Reporting
• Maintain and communicate status to management
• Communication Management
• Risk Management
Thanks,
Ajay Singh
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Proficiency in Siebel 8
- Understanding of Siebel Architecture
- Minimum 2 years of production support management experience
- Experience managing Tier 2 and Tier 3 support teams
- Good communication and negotiation skills
What We Do
Created in the early 1990s, the iliad Group is the inventor of the world’s first triple-play box and has grown into a major European telecoms player, standing out for its innovative, straightforward and attractive offerings. The Group is the parent of Free in France, iliad in Italy and Play in Poland, has over 16,500 employees serving 45.3 million subscribers, and generated €7.6 billion in pro forma revenues in 2021. In France, the Group is an integrated Fixed and Mobile Ultra-Fast Broadband operator and had over 21.2 million retail subscribers at September 30, 2022. On March 23, 2021, the iliad Group launched its BtoB business in France under the Free Pro brand. In Italy – where the Group made its entry in 2018 under the iliad brand, becoming the country’s fourth mobile operator – it had over 9.4 million subscribers at end-September 2022. With the acquisition of Polish mobile operator Play in November 2020, which currently has 14 million subscribers, the iliad Group became Europe’s sixth-largest mobile operator by number of subscribers.
