Position Overview
The Supplemental Health Solutions Account Manager position will have responsibility for driving our sales teams efforts with our business operations, centered around the growth of our business and the relationships we have with our customers, brokers and Blue Plan partners. The goals will be aligned around the efforts to enhance customer satisfaction, sales operations and engineering, and group persistency, while working together with our sales teams to find additional opportunities and to enhance our processes. The outputs will be through the activities and results tracking in Salesforce to billing management, persistency, add product, process and opportunity management, implementations and customer satisfaction.
This position will report to the Senior Director, Ancillary Channel Development.
Essential Elements
- Service of Existing Customers/Policyholders
- Implementation of New Customers/Policyholders
- Sales Operations and leading efforts through all business operations,
- Operations Escalation management
- Working with Sales on Opportunities/Pre and Post Sales,
- Leading Renewals, Add Product and Enrollment Strategies
- Salesforce Administration/Reporting
Requirements
Education and Certifications
- Bachelor’s Degree Preferred
Experience
- Previous Account Management Experience 5+ years
- Previous Implementations Management Experience 5+ years
- Previous People Management Experience 5+ years preferred
- Previous Process Management Experience 5+ years
- Previous experience in Salesforce, Outlook, MS Office preferred
- Insurance Industry Experience 10+ years
Travel Required
- Less than 10%
Compensation And Benefits
The target base salary range for this full-time, salaried position is
$125,000 - $155,000
Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of the month following the first day of employment. Please ask your Talent Acquisition Specialist for more information about our total rewards package.
What we offer:
- Hybrid and remote work environments
- Full benefits including flexible HSA/PPO medical plans, Dental, Vision, and HSA/FSA
- 401(k) w/ up to 6% company match
- Generous PTO starting at 22 days annually
- 12 paid holidays
- Parental leave
- Home office and wellness reimbursement
- Generous employee referral program
- Professional development and development planning: tuition reimbursement, continuing education & assistance obtaining professional certifications
Skills Required
- Previous account management experience of 5+ years
- Previous implementation management experience of 5+ years
- Previous process management experience of 5+ years
- Insurance industry experience of 10+ years
- Bachelor's degree
- Previous people management experience of 5+ years
- Experience with Salesforce, Microsoft Outlook, and Microsoft Office
What We Do
BCS Financial is a 100%-Blue-owned provider of insurance and financial solutions for Blue organizations and commercial markets across the United States. Its offerings include fixed-indemnity and supplemental health coverage, international health and travel insurance, stop-loss protection, excess reinsurance, gene-therapy risk solutions, cyber liability, agent errors-and-omissions coverage, captive insurance, and financial services such as investment vehicles and strategies for Blue Cross Blue Shield plans.
