Original X Productions are the operators of premiere worldwide location-based entertainment experiences including The FRIENDS™ Experience, Harry Potter: Magic at Play and Hershey Super Sweet Adventure. Our team are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do! OGX is looking for a Show Technical Services Manager to build develop, and manage the Tech Services Department to maintain the highest quality of safety, service, cleanliness, and efficiency of the attraction.
The Show Technical Services Manager will be responsible for overseeing all technical aspects of OGX Productions' immersive and interactive experiences. This role requires a strong background in technical theater, AV systems, automation, lighting, sound, and other show technologies. The manager will lead a technical team, collaborating closely with creative, design, and production departments to ensure the seamless execution of shows. This is a hands-on position that involves both management and direct involvement with the technical setup, operation, and troubleshooting of shows.
Responsibilities:
- Technical Oversight: Manage all show technical services, including AV systems, lighting, sound, special effects, rigging, automation, and projection for OGX experiences.
- Collaboration: Work closely with the creative team, designers, and production staff to understand the technical needs of each show and provide innovative solutions.
- Maintenance & Troubleshooting: Ensure the ongoing maintenance of technical systems, conducting diagnostics and resolving issues in real-time to avoid show disruptions.
- Health & Safety: Ensure all technical operations comply with health and safety standards, including rigging, electrical safety, and any other relevant codes.
- Building Infrastructure: Inspect physical building conditions on a regular basis, and work with your team to prioritize minor repairs where possible. Work with building management, and OGX Site Development for major repair needs.
- 3rd Party Management: Call, schedule, and manage 3rd party contractors as they make repairs to the site location. Experience working with HVAC, plumbing, and electrical contractors is a must.
- Innovation: Stay current with the latest technologies and industry trends, recommending new tools, techniques, or upgrades to enhance show quality and guest experience.
- Participate in MOD (Manager on Duty) rotation.
Qualifications:
- Bachelor's degree in technical theater, engineering, or a related field, or equivalent professional experience.
- Expertise in lighting, sound, AV systems, automation, rigging, and special effects.
- Strong organizational skills
- Proven ability to lead a technical team and work collaboratively with creative teams.
- Strong problem-solving skills, with the ability to troubleshoot technical issues under pressure.
- Excellent communication and interpersonal skills.
Preferred Skills:
- Experience working in immersive environments or theme parks.
- Familiarity with projection mapping and interactive media technologies.
- Knowledge of safety standards and regulations for entertainment environments.
Benefits:
- Health benefits including medical, dental, and vision
- Individual Retirement Account
- Commuter benefits
- Paid vacation and sick leave
Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
The salary range for this role considers a range of variables and may include but is not limited to; experience, training, skills sets, business needs, travel. A reasonable estimate of the current range is $65,000- $75,000 This range has not been adjusted based on the geographic location of the successful incumbent.
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