At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.
The job of the Shopkeeper is to lead the Shop team by training and role modeling exceptional customer service, beautiful scooping, hustling through lines and late night deep cleaning, and treating all customers and team members with care and respect. Shopkeepers are full-time employees also responsible for accounting, scheduling, inventory/ordering, and all HR functions (hiring, training, development, and performance management of all team members). This full-time position also involves working variable shifts, including opening shifts, closing shifts, and/or weekend shifts
The qualified Shopkeeper candidate:
Passionate about customer service and inspires passion in their team
Strong work ethic, good heart, and team-first mentality
Exceptional organizational and time management skills with the ability to prioritize and achieve competing deadlines
Creative, resourceful, and proactive problem solver
Energetic, positive, and skillful communicator
Eagerness to adapt and grow as a leader
Committed to the well-being of their shop team, their community, and the environment around them.
Prior management experience, particularly in the service industry, is a plus but is not required
Benefits we offer:
Competitive salary
Monthly bonus potential for shop performance
Excellent insurance (health, dental, vision)
Paid time off, including sick, vacation, and holiday pay
4% match on 401k contributions after 3 months of employment
A one-month paid sabbatical after 3 years of continuous service
Annual paid day to volunteer for a non-profit organization that matters to you
50% discount at Jeni’s Scoop Shops and online
About Jeni’s Splendid Ice Creams:
Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.
Our Shopkeeper make a difference in their shop, their community, and in how they lead their team and serve their customers. If this opportunity sounds delicious to you, please apply.
While upholding rigorous safety and cleanliness standards has always been part of how we operate at Jeni's, due to Covid-19 we have added additional measures in our scoop shops to optimally support the safety and health of our employees and customers.
Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.
Skills Required
- Prior management experience in the service industry
What We Do
Jeni’s Splendid Ice Creams was founded in 2002 by James Beard Award-winning cookbook author Jeni Britton. Britton’s ahead-of-the-trend vision—using whole ingredients and dairy from grass-pastured cows, rather than synthetic flavorings and commodity ice cream mix—coupled with inspired flavors, sparked the artisan ice cream movement more than a decade before it would become a top food trend. Today, Jeni’s is an award winning, certified B Corporation with scoop shops across the country, a thriving direct to consumer business, and distribution in top groceries.
