Position Status: Full-Time
Hourly Rate: $14
Location/Address: 1122 Keystone Way Carmel, IN 46032
Job Summary
The ShopGoodwill Product Specialist works inside the retail store location and assists the store management team in reaching the operational goals of the site by identifying, selecting, and forwarding high-value items to our eCommerce facility to support the growth of Goodwill’s online sales. This role will also function in various capacities within the store location when needed.
Example Duties and Activities
Searches incoming donations for high-value merchandise.
Processes and organizes products for eCommerce and in-store showcases.
Completes all required training to assist the site in achieving online sales goals.
Maximizes online posting percentage while maintaining a high average ticket.
Maintains clean and orderly work area.
Hits financial goal/budget.
Required Competencies
Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, and navigation of the internet.
Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one’s skills. Good retention and ability to apply learning to a future set of parameters.
Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets. Adept at effectively prioritizing multiple priorities and is driven to continually improve the results.
Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.
Preferred Competencies
Industry Expertise - Has knowledge of the value of antique and designer products including jewelry, artwork, furniture, dishes, etc. Possesses a refined eye for identifying products that are collectibles. Understands and stays current on marketplace trends. Has a thirst for knowledge and applies it appropriately. Driven to find answers through research and collaboration.
Other Requirements
Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.
Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Generous paid time off (PTO) and paid holidays
Sabbatical and parental leaves
Life, dental and vision insurance
Short- and long-term disability plans
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement planning options with generous company % match
Mission and Values: click here (for IN) and here (for IL)
Goodwill is an EEO Employer/Vet/Disabled employerRetail1Skills Required
- No degree or credential required
- Customer focus and ability to provide effective service
- Ability to work effectively as part of a team
- Effective oral, written, visual, and non-verbal communication skills
- Knowledge of G Suite, Microsoft Office, databases, and internet navigation
- Ability and willingness to learn, receive feedback, and apply new knowledge
- Ability to prioritize tasks and achieve goals or targets
- Ability to follow procedures, maintain confidentiality, and adhere to organizational values
- Strong attention to detail and safety awareness
- Knowledge of antique, designer, collectible, and high-value products and marketplace trends
- Ability to sit, stand, walk, stoop, kneel, crouch, and perform physical work for more than eight hours
- Ability to grasp, carry, feel, or touch products and machinery
- Ability to lift 10–50 pounds
- Ability to tolerate moderate noise and temperature variations
- Close, distance, peripheral, color vision, depth perception, and ability to adjust focus
What We Do
Goodwill changes lives every day by empowering people to increase their independence and reach their potential through education, health and employment. Goodwill of Central & Southern Indiana serves 39 counties in central and southern Indiana, and operates more than 70 retail locations, as well as charter schools for adults and youth, a maternal-child health program, a child care center and more.
