The Role
The Shisha Supervisor is responsible for overseeing shisha service, ensuring quality preparation, staff training, cleanliness, and guest satisfaction while managing inventory and compliance with safety regulations.
Summary Generated by Built In
Job Overview:
The Shisha Supervisor oversees all aspects of shisha service within a lounge, or restaurant setting. They ensure high-quality shisha preparation,
maintain hygiene standards, manage staff, and deliver an exceptional experience
to guests.
Key Responsibilities:
- Supervise
the preparation and serving of shisha to ensure quality and consistency.
- Train
and mentor shisha staff on proper techniques, safety, and hygiene
standards.
- Monitor
and maintain cleanliness and sanitation of shisha equipment and lounge
areas.
- Manage
inventory of shisha flavors, charcoal, accessories, and cleaning supplies.
- Ensure
compliance with health and safety regulations related to shisha
preparation and service.
- Provide
excellent customer service, assisting guests with flavor selection and
addressing any concerns.
- Enforce
lounge policies, including age restrictions and safety protocols.
- Coordinate
with management on promotional activities, special events, and customer
feedback.
- Maintain
a welcoming and relaxing environment for guests.
- Keep
up-to-date with industry trends and new shisha products.
Requirements
Qualifications:
- Previous
experience in shisha or hospitality service preferred.
- Knowledge
of shisha flavors, preparation techniques, and safety procedures.
- Excellent
communication and interpersonal skills.
- Strong
customer service orientation.
- Ability
to work in a fast-paced environment and handle multiple tasks.
- Attention
to detail and cleanliness.
- Flexibility
to work evenings, weekends, and holidays as needed.
Benefits
Benefits
- Competitive Salary
- Shared Accommodation Provided
- 30 Days Annual Leave with Leave Salary
- Residence Visa and Health/Medical
Insurance
- One Duty Meal/Food Provided per Shift
- Two-Way Air Ticket Every 2 Years
- One Day Off per Week
Skills Required
- Previous experience in shisha or hospitality service
- Knowledge of shisha flavors, preparation techniques, and safety procedures
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work in a fast-paced environment and handle multiple tasks
- Attention to detail and cleanliness
- Flexibility to work evenings, weekends, and holidays as needed
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The Company
What We Do
Emirates Park Zoo & Resort is a private entity comprising a zoo, resort, restaurants, and veterinary centers, accredited by the Association of Zoos and Aquariums (AZA).
