Shelter Case Manager

"You don't just want a job. You want work that matters. Work that changes lives — including your own."

At Bethany House Services, we believe every family deserves a safe place to land and a clear path forward. We're on a mission to end family homelessness — one household at a time — and we need a passionate, skilled, and licensed Case Manager to help us do it.

If you're a Licensed Social Worker (LSW) who leads with empathy, thinks strategically, and gets genuinely energized by connecting families with the resources they need to rebuild their lives — keep reading, because this role was built for you.

This isn't a sit-behind-the-desk kind of role. You'll be in the mix — meeting families where they are, unlocking doors (sometimes literally), and building the kind of trust that creates real, lasting change.

As a Case Manager on our residential shelter team, you'll carry a caseload of 15–20 families and serve as their anchor point through one of the most challenging seasons of their lives. Here's a snapshot of the meaningful work you'll take on every day:

• Conduct biopsychosocial and housing assessments using a trauma-informed, culturally responsive lens
• Partner with families to build individualized service plans with clear goals around housing, income, health, education, and family well-being
• Identify immediate safety needs and coordinate supports from day one

• Champion Housing First strategies to shorten shelter stays and get families into safe, stable, affordable housing — fast
• Partner with our Housing Specialist on landlord outreach, unit searches, applications, inspections, and move-in coordination
• Manage and coordinate client financial assistance (deposits, utilities, rental arrears, prevention/rapid rehousing) per program guidelines

• Navigate shelter-funded program requirements (ESG, HQS, HUD documentation — you know the alphabet)
• Connect families to vital benefits: TANF/OWF, SNAP, Medicaid, Child Care, PRC, and workforce supports
• Advocate fiercely for families within public systems and ensure all eligibility and documentation standards are met

• Link families to behavioral health, primary care, DV/SA services, early childhood education, legal aid, transportation, and beyond
• Stay plugged into the local resource landscape — and actively seek out new partnerships that benefit the families you serve
• Collaborate with our Family Services Department and Parent & Child Coordinator to wrap support around every family member, especially children

• Apply the core principles of trauma-informed care in every interaction: safety, trustworthiness, choice, collaboration, and empowerment
• Utilize motivational interviewing, de-escalation, critical time intervention (CTI), and strengths-based engagement
• Honor boundaries, protect confidentiality, and champion client rights — always

• Meet with each family for a minimum 30-minute 1:1 weekly — because consistency builds trust
• Provide post-shelter aftercare to families who have exited the program
• Maintain accurate, timely documentation in HMIS and agency EHR per HUD, JFS, and agency standards
• Contribute to continuous quality improvement through outcome tracking and peer file reviews

• Show up — and show out — in multidisciplinary team meetings, case conferencing, and coordinated entry processes
• Support shelter operations, safety protocols, and critical incident response
• Participate in rotating on-call/after-hours coverage as assigned
• Volunteer coordination during agency events — because great teams do it all together

• Active Licensed Social Worker (LSW) in good standing in the State of Ohio (non-negotiable!)
•  BSW or related field required;
•  2+ years of case management experience with families, children, or youth in shelter, housing, or community-based settings
•  Demonstrated experience with publicly and privately funded homelessness programs
•  Solid knowledge of JFS systems (TANF/OWF, SNAP, Medicaid, childcare, workforce)
•  Formal training and hands-on application of trauma-informed care
•  Proficiency in HMIS, documentation standards, and Microsoft Office or Google Workspace
•  Valid driver's license, reliable transportation, and ability to travel locally between sites and partner agencies

• Bilingual/multilingual (Spanish especially welcomed!) and/or experience with diverse cultural communities
•  Knowledge of Coordinated Entry, VI-SPDAT, and local Continuum of Care processes
•  Familiarity with fair housing law, VAWA protections, and landlord-tenant basics
•  Experience with motivational interviewing, de-escalation, and evidence-based parenting curricula
•  Benefits advocacy and employment navigation experience (WIOA, workforce boards)

We don't just talk about mission — we live it. Here's what you can look forward to as part of our team:

That licensure supervision and CEU support? That's us investing in your professional growth — because when you thrive, the families we serve thrive too.

Bethany House Services is proud to be an Equal Opportunity Employer.

We celebrate diversity and are deeply committed to building an inclusive environment for all employees and the families we serve. Every applicant will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

We especially encourage applicants from communities that have been historically underrepresented in social services to apply.

If you're a licensed social worker who is passionate about housing justice, family stability, and trauma-informed practice — we want to hear from you.

Families in our community are counting on someone just like you. That person could be you.