The Role
Oversee overnight shelter operations, complete intake and paperwork for incoming guests, monitor participant behavior, enforce shelter rules and safety plans, de-escalate conflicts, coordinate shift handoffs with day staff, maintain records and confidentiality, and ensure a safe, secure environment.
Summary Generated by Built In
At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms.
Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County.
This position is based at Cara House on 917 State Street, Schenectady, NY. Cara House offers supportive housing is a safe/secure environment for individuals with chronic or emergency unmet housing needs. We provide integrated primary care and behavioral health treatment programs and assist with providing access to financial and educational resources where applicable.
The Shelter Aide oversees the emergency shelter during their assigned shift to ensure smooth and efficient operations and maintains a safe and secure setting.
Specific Duties/Responsibilities:
• Meet with the day staff at the start of the shift to ensure all updates, issues and information is obtained and review the Shelter Communication Book.
• Prepare for incoming guests, complete paperwork, consent forms, and intake process for any new guests entering during their shift.
• Ensure the safety of all program participants and that they adhere to the shelter rules.
• Monitor behaviors of program participants with constant eyes on supervision.
• Enact safety plan or an emergency plan as necessary.
Qualifications:
• High School Diploma or equivalent required.
• Two to five years’ prior work experience in a related field.
• Strong communications skills with the ability to operate the agency phone system in a clear and professional manner.
• Computer literacy including the ability to work with automated output and the ability to enter data in automated systems.
• Experience working with the homeless population; people who have mental illness and/or substance abuse history and diverse populations.
• Ability to recognize and respond to an emergency.
• Professional demeanor and the ability to represent the agency positively in all interactions, maintain appropriate boundaries and confidentiality.
• Demonstrated resourcefulness, ability to work independently, and take initiative.
• Strong conflict resolution and de-escalation skills.
• Must have access to reliable transportation to and from work.
• Availability to work hours above normally scheduled work hours in an emergency to cover front desk duties is a plus.
Part Time: Sat & Sun 4:00 pm – 12:00 am
Pay: $16.75/hr
This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.
Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County.
This position is based at Cara House on 917 State Street, Schenectady, NY. Cara House offers supportive housing is a safe/secure environment for individuals with chronic or emergency unmet housing needs. We provide integrated primary care and behavioral health treatment programs and assist with providing access to financial and educational resources where applicable.
The Shelter Aide oversees the emergency shelter during their assigned shift to ensure smooth and efficient operations and maintains a safe and secure setting.
Specific Duties/Responsibilities:
• Meet with the day staff at the start of the shift to ensure all updates, issues and information is obtained and review the Shelter Communication Book.
• Prepare for incoming guests, complete paperwork, consent forms, and intake process for any new guests entering during their shift.
• Ensure the safety of all program participants and that they adhere to the shelter rules.
• Monitor behaviors of program participants with constant eyes on supervision.
• Enact safety plan or an emergency plan as necessary.
Qualifications:
• High School Diploma or equivalent required.
• Two to five years’ prior work experience in a related field.
• Strong communications skills with the ability to operate the agency phone system in a clear and professional manner.
• Computer literacy including the ability to work with automated output and the ability to enter data in automated systems.
• Experience working with the homeless population; people who have mental illness and/or substance abuse history and diverse populations.
• Ability to recognize and respond to an emergency.
• Professional demeanor and the ability to represent the agency positively in all interactions, maintain appropriate boundaries and confidentiality.
• Demonstrated resourcefulness, ability to work independently, and take initiative.
• Strong conflict resolution and de-escalation skills.
• Must have access to reliable transportation to and from work.
• Availability to work hours above normally scheduled work hours in an emergency to cover front desk duties is a plus.
Part Time: Sat & Sun 4:00 pm – 12:00 am
Pay: $16.75/hr
This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.
Skills Required
- High School Diploma or equivalent
- Two to five years prior work experience in a related field
- Strong communication skills and ability to operate agency phone system
- Computer literacy and ability to enter data in automated systems
- Experience working with homeless populations, people with mental illness and/or substance use history, and diverse populations
- Ability to recognize and respond to an emergency
- Professional demeanor, maintain appropriate boundaries and confidentiality
- Demonstrated resourcefulness, ability to work independently and take initiative
- Strong conflict resolution and de-escalation skills
- Access to reliable transportation to and from work
- Availability to work hours above normally scheduled work hours in an emergency
- Successful completion of a background check (including DMV record search if driving is required)
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The Company
What We Do
Bethesda House of Schenectady is an interfaith ministry serving the homeless, disabled, and economically disadvantaged citizens of Schenectady County. It strives to build a just, hospitable, and inclusive community by affirming the inherent dignity of every person and addressing the needs of each guest through housing, medical and mental health services, and case management.
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