Tekskills Inc.

SFDC UI/UX Specialist

Posted 2 Days Ago

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Los Angeles, CA, USA

In-Office

Mid level

Cloud • Information Technology • Consulting • Cybersecurity

The Role

Design and develop Salesforce-based UI/UX for a healthcare call center: gather requirements, create wireframes/prototypes, define workflows, data-sharing and escalation mechanisms, implement UI, and integrate with Cisco phone systems and external/internal data sources for contact, case, and activity management.

Summary Generated by Built In

Job Description

Job Title : SFDC UI/UX Specialist

Location : Los Angeles, CA

Duration : 12+ months

Job Description:

· Call Center Implementation UI/UX – the candidate must have working experience in DESIGNING UI/UX from scratch for Health care Call Center applications

· Candidates must have worked on

· Defining requirements working with business users

· Creating wire frames and prototypes

· DESIGN the UI/UX for call center from scratch. This includes the below

· Defining business / user workflows

· Design UI / UX according to the needed workflows

· Design of data sharing mechanisms and escalation mechanisms

· Development of the UI/UX

· Integration with external systems

Project The CRM will have to:

· Integrate with the LA Care Phone system to help identify callers (Cisco)

· Store Contact, Case and Activity information related to all calls

· Perform Case management

· Integrate with internal and external data sources (web services, batch integration)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

Experience designing UI/UX from scratch for healthcare call center applications
Defining requirements working with business users
Creating wireframes and prototypes
Designing business and user workflows for call center processes
Design of data sharing and escalation mechanisms
Development of the UI/UX (implementation)
Integration with external systems, including web services and batch integrations
Integration with Cisco/LA Care phone system for caller identification
Design to store contact, case, and activity information and support case management

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The Company

680 Employees

Year Founded: 2003

What We Do

Tekskills Inc. is a global IT consulting and talent solutions enterprise that partners with clients worldwide to transform and accelerate their businesses. With over 20 years of experience, they specialize in IT consulting, digital transformation, staffing solutions, enterprise applications, cloud services, and cybersecurity, delivering end-to-end technology solutions through a network of over 950 experts globally.