Settlement Services Assistant

Capilano University is named after Chief Joe Capilano, an important leader of the Skwxwú7mesh (Squamish) Nation of the Coast Salish Peoples. We respectfully acknowledge that our campuses are located on the territories of the LíỈwat, xʷməθkʷəỷəm (Musqueam), shíshálh (Sechelt), Skwxwú7mesh (Squamish) and SəỈílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
At CapU we are committed to supporting a campus community that is both diverse and inclusive. We believe that diversity within our workforce is essential in creating both an exceptional student, and employee experience. As part of this ongoing commitment, we strive to ensure that our recruitment campaigns are proudly reflective of the community we serve. We actively seek applications from Indigenous peoples, the 2SLGBTQ+ community, persons with disabilities as well as members of groups that experience discrimination based on race, ethnicity, gender identity, sexual orientation, place of origin, ancestry, and religion as we acknowledge the value each individual brings to the CapU community through their lived experiences.
To help us focus our efforts, we ask all applicants, should they wish, to complete a short anonymous questionnaire. The questionnaire results are not connected to you or your application, and do not form part of the selection process. Simply, the goal of collecting this anonymous data is to better understand our organizational reach, while continuously aiming to improve the diversity of our applicant pool
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Should you require accommodations during the hiring process please reach out to Jeremy Orsted, Manager, Talent Acquisition at [email protected].

Competition Number:

JR100083

Position Title:

Settlement Services Assistant

Employment Group:

Exempt Staff

Position Status:

Temporary (Fixed Term) Part time

Position Start Date:

July 1, 2026

Position End Date:

March 31, 2027

Department:

Community Development and Outreach - Support

Location:

North Vancouver

Salary Range:

The typical salary range for this role falls between $50,838.00 - $67,784.00 per annum, commensurate with experience, education, and internal equity, with future opportunities for performance-based pay and career progression. Additionally, we offer a comprehensive total rewards package, including a defined pension plan, employer paid benefit premiums, and more.

Job Description Summary:

Capilano University is committed to provide settlement and community connections activities and services to immigrants. Under the limited supervision of the Dean, Education, Health and Human Development, the Settlement Services Assistant works to help immigrants assisting them either individually or in groups including supporting them to access public services and community resources, by identifying needs and making appropriate referrals to community agencies and establishing a mentoring/hosting program in Sechelt, Squamish, Whistler or Pemberton.
The Settlement Services Assistant works individually with program participants to conduct personal needs assessments and handles sensitive and confidential information. The incumbent will promote the program in the community, arrange and attend community meetings to increase communication about immigrant related issues, and assists with the contract reporting

Job Description:

ILLUSTRATIVE EXAMPLES OF DUTIES 

• Provide settlement services for immigrants individually and in groups to support them in successfully accessing public services and community resources.
• Promote the program in the community.  
• Conducts interviews with community organizations and immigrants.  
• Identifies and assesses the needs of clients and makes appropriate referrals to community agencies. 
• Create and implement a mentoring/hosting program for immigrants.  
• Support community integration for immigrants.  
• Attend community meetings to increase communication about immigrant related issues in Sechelt. 
• Create and distribute a monthly newsletter.  
• Organize and facilitate workshops and community forums on immigrant related issues for organizations and businesses.  
• Set up records and prepare reports.  
• Maintains sensitive and confidential personal information related to immigration status including federal Protected B information.  
• Develop and maintain relationships with community partners.  
• Speak at public information meetings about the project.  
• Perform other duties as required. 

REQUIRED KNOWLEDGE, ABILITIES AND SKILLS 

• Strong customer service skills with the ability to deal tactfully and diplomatically with internal and external contacts.  
• Awareness of cultural norms and cultural sensitivity will be required.  
• Must be able to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment. 
• Demonstrated problem solving and conflict resolution skills. 
• Effective marketing skills. 
• Excellent oral, written and presentation skills.  
• Computer Skills – Microsoft Word, Excel, and an understanding of Website development. 
• Must be flexible and able to manage a high work volume and conflicting priorities in order to meet deadlines. 

CORE COMPETENCIES 

• Collaboration & Collegiality  
• Continuous Learning & Information Seeking  
• Effective Interactive Communication  
• Initiative  
• Integrity & Accountability  
• Service Focus 

REQUIRED TRAINING AND EXPERIENCE 

• Diploma in a related human/social service field 
• Proficiency in a second language is an asset. 
• Two years of related experience 

Additional Details:

Posting Detail Information:

Hours of Work Per Week:

12.5

Pay Group:

AE002

Job Open Date:

September 10, 2026

Job Close Date:

September 24, 2026