Servicing Strategy Lead- Home Lending Marketing

Job Description
Lead a dynamic team, collaborate with cross-functional partners, and leverage data-driven insights to transform our marketing approaches. Be part of a culture that values collaboration, innovation, and empowerment. This position offers you the opportunity to make a significant impact on our firm's success and the wider community by enhancing customer satisfaction and loyalty.
As a Servicing Strategy Lead on the Home Lending Servicing Marketing team, you will drive the development and execution of innovative marketing strategies that enhance customer relationships and engagement. You will lead a team of Strategy Managers, fostering a collaborative and innovative culture while working closely with Servicing Leaders and cross-functional teams. You will be pivotal in transforming our marketing approaches by exploring new channels and technologies, ensuring alignment with business objectives and customer needs.
Job responsibilities:

• Lead and develop a team, providing guidance, support, and direction to ensure the creation and execution of effective, multi-channel, and segmented strategies.
• Foster a collaborative and innovative team culture.
• Develop, maintain, and manage strong partnerships with Servicing partners through ongoing, regular communication to ensure alignment and effective collaboration.
• Stay informed of existing customer demographics, trends, and needs by analyzing customer data, performance results, and monitoring industry developments to inform and refine initiatives.
• Oversee and support the development of multi-channel, segmented strategies that support Servicing needs while increasing customer engagement, adoption, and retention.
• Navigate a strong digital strategy for servicing communications.
• Partner with Decision Science to define and refresh effective reporting and complete analysis that informs strategies.
• Manage and influence cross-functional resources to execute initiatives on time, on budget, and with quality.
• Ensure compliance with all internal/external controls and regulations.
• Create and facilitate regular business reviews and updates, presenting key performance metrics, strategic insights, and progress on marketing initiatives.

Required qualifications, capabilities, and skills:

• 5 years of progressive marketing experience in a financial services firm or large corporate firm environment, with a strong record of accomplishment in introducing and managing successful marketing campaigns.
• Experience with the Servicing segment, including the needs and challenges of customers from a persona perspective.
• Proven ability to collaborate with business partners to shape comprehensive, effective strategies.
• Strong strategic planning and execution skills.
• Proven ability to lead and manage a high-performing team, fostering a positive and collaborative culture.
• Experience using data, analytics, and research to draw conclusions and make data/knowledge-based recommendations.
• Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members.
• Skilled and comfortable working in a highly matrixed organization with continuously changing priorities.
• Strong skills in planning and facilitating effective meetings at various organizational levels, including the ability to create engaging and relevant content.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.