This role requires proactive engagement with customers through on-site visits, making travel a significant component of the job. By mapping and documenting instruments, the Service Sales Specialist will help ensure comprehensive coverage for service contracts, preventative maintenance, and qualification services. This position combines investigative fieldwork with consultative selling, aiming to enhance customer satisfaction while driving revenue growth through service offerings.
This role is a remote position based in Germany.
Responsibilities
- Manage assigned service sales accounts to ensure customer satisfaction and drive business growth.
- Negotiate pricing and site contracts with customers while maintaining compliance and company objectives.
- Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
- Build and maintain strong customer relationships to foster trust and long-term partnerships.
- Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities.
- Respond to customer inquiries promptly and professionally, providing expert guidance on service options.
- Maintain accurate records of service quotes, agreements, and communications in CRM systems.
- Gather and share customer feedback with internal teams to support continuous improvement.
- Travel to customer sites as needed to strengthen relationships and enhance service delivery.
- Travel during the first 12 to 18 months will be heavy but will reduce over time.
- Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.
Qualifications
- Bachelor’s degree
- Preferred work experience includes 3-5 years of office experience
- 3–5 years of customer service, quoting, vendor management, data entry.
- Lab experience is desired.
- Service sales experience preferred
- Sales support/Inside Sales experience preferred (business background helpful)
- SalesForce or CRM experience desired
- Strong phone and video call presence
- Rigor and intensity regarding driving inside sales
- Team player, ability to collaborate well with other parts of the business
- Strong time management and prioritization skills
- Demonstrated ability to build and maintain strong working relationships with internal teams and customers
- Ability to maintain a professional image under pressure
- Success-oriented negotiation skills
- Service marketing skills desirable
The employee in this role should have some or all of the following characteristics: communication and writing skills; comprehension and summarizing skills; detail-oriented computer skills: Word, Excel, PowerPoint, Web search. Project planning and basic data analysis is preferred.
Additional competencies required: professional, troubleshooting, analytical, process-oriented, customer-oriented, multitasking, meticulous, thorough, organized, neat, methodical, teamwork-oriented, cooperative.
Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, is €49,300-66,700. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.
Skills Required
- Bachelor's degree
- 3-5 years of office experience
- 3-5 years of customer service, quoting, vendor management, or data entry experience
- Laboratory experience
- Service sales experience
- Sales support or inside sales experience
- Salesforce or CRM experience
- Strong phone and video call presence
- Strong time management and prioritization skills
- Ability to build and maintain strong relationships with internal teams and customers
- Professionalism under pressure
- Negotiation skills
- Service marketing skills
- Strong communication and writing skills
- Comprehension and summarization skills
- Detail-oriented computer skills
- Basic project planning and data analysis skills
- Ability to collaborate effectively with cross-functional teams
- Customer-oriented, analytical, organized, methodical, and detail-oriented work style
What We Do
FRAUD ALERT: Please take note that it has come to our attention that individuals purporting to work for Repligen are reaching out to prospective job applicants using fraudulent email addresses. All legitimate communications from Repligen will be sent from an individual with an email address ending in @repligen.com. If you have any concerns that a communication may be fraudulent and you would like to confirm whether it is, you may email [email protected] and someone will respond. Repligen is a bioprocessing-focused life sciences company bringing over 40 years of expertise and innovation to our customers. We are inspiring advances in bioprocessing through the development and commercialization of high-value products and flexible solutions that address critical steps in the production of biologic drugs, principally monoclonal antibodies. Repligen headquarters is in Waltham, Massachusetts and our manufacturing facilities are located around the world. We market our products globally through a direct commercial organization in the U.S., Europe and Asia, as well as through strategic partners in select markets.
