Servicer Relationship and Performance Management Sr. Director

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

As a premier asset manager within the SF Portfolio and Servicing division, this senior leadership role oversees a team of asset managers responsible for ensuring customer performance exceeds established goals and adheres to all compliance standards outlined in the servicing guide.

Our Impact:

Are you someone that has a broad knowledge of the mortgage servicing business from performing loans to default loan management? Do you have strong leadership skills that will enable you to lead a team of servicing account directors as the excel at being premier asset managers at Freddie Mac? Do you have a broad level of understanding of the value of servicing in the mortgage eco system? Apply now to learn about our excellent benefits and why there's #moreatfreddiemac!

Your Impact:

As a Sr. Director on this team your areas of responsibility will closely align with these four areas:

Leadership

• Oversight of asset managers to ensure each servicer meets performance goals

• Create, execute and monitor department goals

• Grow and develop your team of direct reports using core competencies and business objectives

• Maintain cross divisional partnerships to meet business objectives

• Actively participates in SRPM management reporting activities

Program Management                                  

• Acts as the department liaison for all audits including FHFA.

• Works cross divisionally with other leaders to establish strategic goals that will enable us to mitigate credit losses and drive positive engagement with industry partners

• Represents department for internal and external speaking engagements.

• Provides thought leadership on behalf of SF leadership for portfolio management team (servicer ratings, industry insights)

• Responsible for driving strategic engagements with CX team (servicer outreach and industry insights)

• Actively participates in planning discussions for servicing tool updates and redesign

• Create and lead servicing councils that will lead to more innovation of servicing programs and policies

Qualifications:

• Bachelor’s degree Preferred

• 15 Years’ experience in mortgage servicing and real estate finance industry

• Must have 8 years of supervising both mid-level managers and directors.

•  Demonstrated ability to interact with executives and all levels of management (internally and externally)

• Must be proficient in commonly used software packages such as Excel, Word, and PowerPoint.

• Must have strong communications and presentation skills

• Knowledge of servicing systems and related technologies

• Must have a strong level of understanding identifying and controlling business risks

• Must have broad understanding of mortgage company operational structures

• 30-50% travel will be required

Keys to Success in this Role:

• Strong leadership skills

• Strong analytical skills

• Flexible and adaptable to changing priorities

• Ability to build and maintain strong partnerships

• Broad knowledge of secondary marketing

• Broad understanding of real estate finance and financing arrangements

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $181,000 - $271,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.