Overview
Inabia is seeking an experienced an onsite 5-days per week ServiceNow TSM & TSOM Developer to design, develop, and implement enterprise-grade solutions on the ServiceNow platform with a primary focus on Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM). This is a fully onsite role based in Philadelphia, PA, requiring deep hands-on expertise in ServiceNow telecom modules, workflow automation, service orchestration, and OSS/BSS integrations. The successful candidate will collaborate with business stakeholders, solution architects, and cross-functional teams to deliver scalable solutions that elevate service assurance, order fulfillment, network operations, and overall customer experience.
Responsibilities
- Design, develop, configure, and customize ServiceNow applications with a primary focus on TSM and TSOM modules.
- Configure forms, workflows, Flow Designer, business rules, client scripts, UI policies, UI actions, Script Includes, and ACLs.
- Create reusable components and custom ServiceNow applications as needed.
- Configure and customize ServiceNow TSM applications to support telecom service catalog, service inventory, service lifecycle management, and service fulfillment processes.
- Implement telecom-specific workflows for provisioning, activation, service modifications, and decommissioning.
- Configure telecom products, service offerings, and customer service workflows.
- Implement TSOM capabilities for network operations and service assurance.
- Configure service topology and dependency mapping.
- Support event correlation, incident management, alarm management, and root cause analysis.
- Develop automated remediation workflows for telecom incidents and outages.
- Support telecom network inventory management and operational dashboards.
- Develop REST and SOAP integrations with OSS/BSS systems.
- Integrate ServiceNow with network monitoring tools including SolarWinds, Splunk, Dynatrace, AppDynamics, and Cisco DNA Center.
- Develop integrations with CMDB, Discovery, Event Management, and external telecom applications.
- Configure IntegrationHub and MID Server components.
- Configure and maintain CMDB data models; support Discovery and Service Mapping implementations.
- Ensure accurate CI relationships and telecom service mapping while maintaining CMDB health and data quality.
- Develop workflows using Flow Designer to automate telecom operational processes, including orchestration, approval workflows, automated provisioning, and ticket routing.
- Participate in Agile ceremonies, perform code reviews, and ensure adherence to ServiceNow development standards.
- Mentor junior developers as needed.
- Prepare technical design documents, maintain configuration documentation, and support release management activities.
Key Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of hands-on ServiceNow development experience.
- 2+ years of hands-on experience with ServiceNow TSM and/or TSOM implementations.
- Recent project experience in the Telecom industry (required).
- Strong JavaScript development skills.
- Experience with ServiceNow Flow Designer and IntegrationHub.
- Strong understanding of ServiceNow platform architecture and best practices.
- Experience with CMDB, Discovery, and Service Mapping.
- Solid knowledge of telecom service lifecycle management.
- Experience working in Agile/Scrum environments.
Preferred Qualifications
- ServiceNow Certified Application Developer (CAD) or other relevant ServiceNow certifications.
- Hands-on experience integrating with SolarWinds, Splunk, Dynatrace, AppDynamics, or Cisco DNA Center.
- Experience with OSS/BSS system architectures and integrations.
Skills Required
- Bachelor's degree in Computer Science, IT, Engineering, or related field
- 5+ years of hands-on ServiceNow development experience
- 2+ years of hands-on ServiceNow TSM and/or TSOM implementations
- Recent project experience in the Telecom industry
- Strong JavaScript development skills
- Experience with ServiceNow Flow Designer and IntegrationHub
- Experience with CMDB, Discovery, and Service Mapping
- Solid knowledge of telecom service lifecycle management (provisioning, activation, decommissioning)
- Experience developing REST and SOAP integrations and integrating with OSS/BSS
- Experience integrating ServiceNow with SolarWinds, Splunk, Dynatrace, AppDynamics, or Cisco DNA Center
- ServiceNow Certified Application Developer (CAD) or relevant certifications
- Experience working in Agile/Scrum environments
- Ability to work onsite 5 days per week in Philadelphia, PA
What We Do
WHO Founded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships. As a Minority Certified business, we strive to positively impact society through technology, people, and innovation. WHAT For over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success. HOW We are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients. WHY We are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.
