ServiceNow Training Specialist
BCMC is seeking a highly skilled Senior Organizational Change Management Training Specialist for an immediate opportunity to support the ServiceNow development and engineering program. The ideal candidate will be responsible for developing and implementing effective training strategies and programs to support community stakeholder training initiatives based on ServiceNow implementation, configuration, and administration capabilities / features. The Training Specialist will work closely with project teams, subject matter experts, and stakeholders to analyze training needs, design and develop training materials, and deliver training to users leveraging the ServiceNow platform. Additionally, the Training Specialist will evaluate the effectiveness of training programs and make recommendations for improvement.
This is a Remote Position.
Clearance: Must be U.S. Citizen to be eligible for DoD Secret security clearance. Candidates with Active Secret or higher security clearance are desired.
Core Work Hours: 7a-4p Monday – Friday, except Government Holidays
Place of Performance: Remote
Responsibilities may include, but are not limited to:
- Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration.
- Create training programs using the ADDIE instructional model.
- Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
- Conduct stakeholder interviews and needs analysis for training program
- Responsible for material creation and document management
- Conduct live and recorded digital training sessions
- Manage the training program and report attendance statistics
- Apply adult learning principles and the ADDIE model in developing the program
- Facilitate internal new hire onboarding training, as well as government customer training
- Currently using Google Suite, Smartsheets, ServiceNow, 8x8, Zendesk, and MS Team
Required Skills:
- 5+ years' of experience with the ServiceNow platform
- 20-30 Slide decks created on the ServiceNow platform and different modules.
- Experience with Section 508 compliance.
- Strong Federal experience with different agencies.
- Excellent communication and presentation skills, with the ability to effectively communicate, and facilitate training sessions to diverse audiences.
- Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions.
- Knowledge of learning theory and instructional design principles
- Proficiency in using training development tools and software.
- Experience with virtual training platforms and e-learning development tools
- Experience with microlearning video development using Camtasia.
- Experience and knowledge of ServiceNow.
- Ability to work independently and in a team environment, with a focus on achieving results.
- Excellent oral and written skills.
- Ability to travel as required
Required Education (including Major): BS degree in any of the following: Business, Human Resources, Education, or related field
Our Company Overview:
BCMC, LLC is an IT engineering firm that specializes in digital transformation and automation. Since our establishment in 2007, we have been providing support to federal clients. Our corporate culture is centered on innovation and problem-solving, which we believe supports our nation. At BCMC, we strive to foster an environment that encourages innovative thinking and solutions. Our primary goal is to develop and deliver top-quality services to our clients to help them achieve their objectives. We take pride in our track record of delivering exceptional services, which we attribute to our dedicated team of experts. We value our employees and are committed to creating a work environment that promotes growth, development, and success.
Benefits
Extremely competitive salary
95% employer paid for employee medical, dental, & vison coverages
100% employer paid for employee life, STD & LTD disability coverages
401k with company match and profit sharing
Flexible Spending Account (FSA) for dependent & health care
11 standard holidays & 3 weeks of annual leave
Skills Required
- 5+ years' experience with the ServiceNow platform
- Developed 20-30 slide decks on the ServiceNow platform and different modules
- Experience with Section 508 compliance
- Federal experience with multiple agencies
- Excellent communication and presentation skills
- Strong analytical and problem-solving skills
- Knowledge of learning theory and instructional design principles (ADDIE model)
- Proficiency using training development tools and e-learning software
- Experience with virtual training platforms and e-learning development tools
- Experience with microlearning video development using Camtasia
- Familiarity with Google Suite, Smartsheets, 8x8, Zendesk, and Microsoft Teams
- Ability to work independently and in a team environment
- Ability to travel as required
- BS degree in Business, Human Resources, Education, or related field
- U.S. citizenship required to be eligible for DoD Secret security clearance
- Active Secret or higher security clearance
What We Do
SBA certified SDB, appraised CMMI Level 3 company providing IT services to the federal government. Specializing in cyber security, enterprise architecture, service oriented architecture, business intelligence, and large data management. Our services span throughout the federal government, mainly concentrated in Department of Homeland Security and Defense Information Systems Agency.
