Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.
ICF is seeking a ServiceNow Test Engineer to support enterprise ServiceNow delivery efforts with primary focus on a federal program. This role is responsible for helping ensure platform enhancements, workflow updates, and custom applications are thoroughly tested, defect-free, and ready for release in a secure federal environment.
The ideal candidate has hands-on experience with ServiceNow testing activities, including automated and manual test execution, defect tracking, and user acceptance support. You will work closely with business analysts, developers, product owners, and stakeholders to validate requirements, verify functionality, and confirm that ServiceNow solutions perform as expected across workflows, integrations, and downstream dependencies.
Job Location: Remote work is authorized. Must support US Eastern time zone working hours. Preference to candidates who live in the Washington DC metro area.
*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
What You Will Do
Execute functional, regression, integration, and user acceptance testing for ServiceNow solutions
Design, maintain, and run automated test suites using the ServiceNow Automated Test Framework (ATF)
Perform manual testing of workflows, forms, role behavior, reporting, and platform configurations
Validate enhancements, bug fixes, and release changes across development, test, and production environments
Track defects, support triage, and verify fixes through resolution using ServiceNow Agile Development, Jira or similar tools
Collaborate with business analysts, developers, and stakeholders to confirm acceptance criteria and expected outcomes
Support testing of workflow updates, access controls, reporting changes, data-related updates, and integrations
Document test plans, test cases, results, and lessons learned in Confluence or similar documentation tools
Support release readiness, test evidence collection, and UAT coordination
Verify configurations and updates align with security and compliance expectations
What You Must Have
Must be a U.S. Citizen and possess an active Secret security clearance as required by federal contract
Bachelor’s degree in Computer Science, Engineer, Information Technology or a related field
3+ years of experience in software testing, QA, or test engineering
3+ years of experience testing ServiceNow applications or comparable enterprise workflow platforms
3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies
What We Would Like You To Have
Hands-on experience with the ServiceNow testing activities, including Automated Test Framework (ATF) or comparable automated testing tools
Experience performing functional, regression, integration, and UAT testing
Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation
Ability to write clear test cases, test steps, and defect reports with strong attention to detail
Working knowledge of federal delivery security and compliance-sensitive delivery environments
Experience supporting ServiceNow enhancements, releases, or workflow changes in a federal environment
Familiarity with FedRAMP, security validation, or compliance-focused testing practices
Experience validating workflow dependencies, data updates, and role-based access behavior
Exposure to release management, smoke testing, and test evidence collection
Familiarity with Agile ceremonies and collaboration with analysts and developers
Professional Skills
Strong analytical, problem-solving, communication, and stakeholder collaboration skills
Proactive, detail-oriented, and highly communicative
Able to work effectively in a fast-paced environment with shifting priorities
Comfortable working independently while coordinating closely with a delivery team
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Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$67,355.00 - $114,503.00Nationwide Remote Office (US99)Skills Required
- U.S. citizenship
- Active Secret security clearance
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
- 3+ years of experience in software testing, QA, or test engineering
- 3+ years of experience testing ServiceNow applications or comparable enterprise workflow platforms
- 3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies
- Hands-on ServiceNow testing experience, including Automated Test Framework or comparable automated testing tools
- Experience with functional, regression, integration, and UAT testing
- Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation
- Ability to write clear test cases, test steps, and defect reports
- Working knowledge of federal security and compliance-sensitive delivery environments
- Experience supporting ServiceNow enhancements, releases, or workflow changes in a federal environment
- Familiarity with FedRAMP, security validation, or compliance-focused testing practices
- Experience validating workflow dependencies, data updates, and role-based access behavior
- Exposure to release management, smoke testing, and test evidence collection
- Familiarity with Agile ceremonies and collaboration with analysts and developers
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Multiple UnitedHealthcare PPO/HDHP options (plus Kaiser in some areas) are paired with employer HSA/HRA contributions, and dental (Delta Dental) and vision (VSP) are included. Modern Health offers up to 10 therapy and 10 coaching sessions annually, and recent materials highlight enhancements to medical and pharmacy support.
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Parental & Family Support — Maven family support is included for those on UHC plans, with $10,000 lifetime fertility/surrogacy reimbursement and $5,000 for adoption, milk‑shipping, and clinician‑led programs. An EAP with 24/7 resources and caregiver support further bolsters family needs.
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Wellbeing & Lifestyle Benefits — A wellness program can increase HSA/HRA funding and access to gym memberships has been expanded, alongside resources spanning mind, body, finances, community, and career. Many roles are remote or hybrid subject to client needs, adding flexibility that complements the benefits package.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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