Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a ServiceNow Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provide day-to-day operational support for ServiceNow production instances, ensuring high availability and reliability.
- Analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations, supporting business-critical operations.
- Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems.
- Monitor ServiceNow environments for anomalies using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues.
- Apply ServiceNow best practices to optimize performance, configuration, and workflow automation.
- Collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues.
- Troubleshoot complex ServiceNow code issues, including scripting (JavaScript, GlideScript), and provide effective solutions.
- Automate monitoring, maintenance, and operational tasks within ServiceNow and related systems.
- Develop, document, and promote standard operating procedures for ServiceNow support and administration.
- Interface with internal customers to gather requirements, advise on ServiceNow best practices, and validate new implementations.
- Participate in on-call rotation for weekend support.
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Strong knowledge of ServiceNow platform architecture, modules, and administration.
- Experience with ServiceNow integrations, APIs, and web services.
- Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks.
- Familiarity with ITIL processes and ServiceNow ITSM workflows.
- Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA).
- Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks.
- Strong analytical and problem-solving skills.
Preferred qualifications, capabilities, and skills
- ServiceNow Certified System Administrator or other ServiceNow certifications.
- Experience with automation scripting and workflow development in ServiceNow.
- Leveraged MCP servers and AI technologies to optimize operational processes.
- Knowledge of Agile development methodologies.
- Effective verbal and written communication skills.
- Strong improvement mindset and commitment to continuous learning.
Federal Deposit Insurance Act
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 2+ years troubleshooting, resolving, and maintaining information technology services
- Strong knowledge of ServiceNow platform architecture, modules, and administration
- Experience with ServiceNow integrations, APIs, and web services
- Proficiency in ServiceNow scripting languages (JavaScript, Glide API/GlideScript) and web development frameworks
- Familiarity with ITIL processes and ServiceNow ITSM workflows
- Experience with production management and monitoring tools (Splunk, Grafana, APICA)
- Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks
- Strong analytical and problem-solving skills
- Participate in on-call rotation for weekend support
- ServiceNow Certified System Administrator or other ServiceNow certifications
- Experience with automation scripting and workflow development in ServiceNow
- Experience leveraging MCP servers and AI technologies to optimize operational processes
- Knowledge of Agile development methodologies
- Effective verbal and written communication skills
- Strong improvement mindset and commitment to continuous learning
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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