The Role
Lead the architecture, development, and optimization of ServiceNow enterprise service management platforms. Build Virtual Agent, NLU, and Now Assist solutions; configure domain separation and security; develop integrations using IntegrationHub, MID Servers, OAuth 2.0, and webhooks; automate processes with Flow Designer; and customize ITSM and CSM modules using JavaScript and Glide API. Provide technical mentorship and collaborate with stakeholders on ServiceNow initiatives.
Summary Generated by Built In
ServiceNow Technical Lead
Summary
We are seeking a highly skilled ServiceNow Technical Lead to drive the architecture, development, and optimization of our enterprise service management platforms. In this pivotal role, you will leverage advanced capabilities including Virtual Agent, Natural Language Understanding (NLU), and generative AI features like Now Assist to transform user experiences. You will be responsible for ensuring robust system security through domain separation and managing complex integrations via IntegrationHub and MID Servers. The ideal candidate will possess deep expertise in modern workflow automation using Flow Designer and a strong command of the ServiceNow Platform, specifically within IT Service Management (ITSM) and Customer Service Management (CSM) domains, while utilizing JavaScript and Glide API for custom development.
Responsibilities
- Architect and implement advanced conversational solutions using Virtual Agent and NLU technologies to enhance self-service capabilities.
- Integrate generative AI functionalities, specifically Now Assist, to streamline workflows and improve operational efficiency.
- Design and enforce security protocols, including domain separation strategies, to maintain data integrity across multi-tenant environments.
- Develop and maintain seamless data exchanges using IntegrationHub, MID Servers, OAuth 2.0, and Webhooks.
- Create complex automated workflows and business processes utilizing Flow Designer to meet dynamic business requirements.
- Lead the customization and extension of the ServiceNow Platform using JavaScript and Glide API to support ITSM and CSM modules.
- Provide technical leadership and mentorship to development teams, ensuring best practices in coding standards and system performance.
- Collaborate with stakeholders to define project scope, deliverables, and timelines for ServiceNow initiatives.
Requirements
Requirements:
- Proven experience of 6-8 years in IT services, with a strong focus on ServiceNow development.
- Demonstrated expertise in implementing Virtual Agent, NLU, and Now Assist/GenAI features.
- Proficiency in configuring Domain Separation, IntegrationHub, and MID Server environments.
- Strong knowledge of security protocols including OAuth 2.0 and Webhook implementations.
- Advanced skills in Flow Designer for building sophisticated automation logic.
- Deep understanding of the ServiceNow Platform, particularly in ITSM and Customer Service Management (CSM).
- Excellent programming abilities in JavaScript and the Glide API for custom application development.
- Ability to work within a salary range of ₹20 - 28 LPA.
Skills Required
- 6-8 years of experience in IT services, focused on ServiceNow development
- Experience implementing Virtual Agent, NLU, and Now Assist or generative AI features
- Proficiency with Domain Separation, IntegrationHub, and MID Server environments
- Knowledge of OAuth 2.0 and webhook implementations
- Advanced Flow Designer skills for sophisticated automation logic
- Deep understanding of the ServiceNow Platform, ITSM, and Customer Service Management
- Advanced JavaScript and Glide API programming abilities
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
