ServiceNow Technical Consultant (Contractor to Hire)

Do you thrive in situations where you are inspiring, guiding and educating customers on the power of the ServiceNow platform? Are you seeking a role where you can directly influence the success of a fast-growing company? Do you have deep and broad knowledge of the ServiceNow platform? If so, you may be a great fit for our elite ServiceNow Delivery team!

Astrica’s Technical Consultants leverage their platform expertise to implement of Astrica’s solutions. Work with our Delivery team create solutions within our client's ServiceNow instances 

Astrica ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding-edge, they innovate IP on the platform, and serve as technical subject matter experts to clients and teammates. 

What you’ll do: 

• Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

What you bring: 

• 2+ years of ServiceNow platform experience with a comprehensive understanding of the product suite.
• 5+ years of related client-facing professional consulting experience, preferably with ServiceNow.
• Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment.
• Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories.
• Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
• A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people.

Extra Awesome: 

• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, Extra Goodness if you hold CIS outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM).
• Suite Certifications

Why Astrica: 

Astrica is not just another start-up; we're amping up to be game-changers in the ServiceNow partner arena! Pioneering a fresh take on value, our roots trace back to a power-packed team of seasoned trailblazers who are bringing their ethos of creating an organization centered on unparalleled client and employee triumphs. Our mantra? To empower customers on their ServiceNow odyssey with smart automation, process optimization and Org change management ensuring peak adoption in their unique landscapes - all while dancing to the rhythm of fun and innovation! Dive in and redefine the future with us! 🌠 

Astrica is for everyone and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.