ServiceNow Technical Architect

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. We are one of ServiceNow’s largest and fastest growing Elite services partners in the APAC region.

As we continue to grow our technical team in Singapore, we have an opportunity for a ServiceNow Technical Architect to join the organization. A Technical Architect is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.

We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you an opportunity.

• Customer-facing technical consulting experience with ServiceNow, ServiceNow platform development
  
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
  
• End-to-End development and complex workflows
  
• Applies innovative technical solutions to business and the application processes
  
• Defines and documents procedures for processes and workflows
  
• Works on multiple projects as a project team member, occasionally as a project leader
  
• Responsible for troubleshooting problems as reported by users
  
• Supports Web access and electronic messaging services and maintains a secure systems environment
  
• Communicates effectively with management and other members of the project
  
• Integration of disparate systems using SOAP and REST APIs
  
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
  
• Creation of the Web Service for data integration
  
• Additional duties as assigned and defined by management.
  
• Handle Architectural role in ServiceNow area. Analyze current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture.
  
• Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations.
  
• Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models.
  
• Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.
  
• Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.
  
• Account for possible project challenges on constraints including, risks, time, resources and scope.
  
• Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
  
• Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions.
  

Basic Required Qualifications

• 5+ years ServiceNow development experience and 3+ years Solution Architect Role
  
• Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)
  
• ServiceNow certifications (Administrator is a must-have, Developer or Implementation Specialist are preferred)
  

Highly Preferred Skills

• Bachelor’s Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience
  
• Development experience in the following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryption Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP
  
• Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT
  
• Works effectively in a team-oriented, collaborative environment
  
• Strong interpersonal and oral communication skills
  
• High level of expertise in multiple systems environments
  
• Proven problem-solving abilities and strong attention to detail and quality work output
  
• Domain Separation Experience