ServiceNow System Administrator
We are seeking a skilled and experienced ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow administration and IT/HR Service Management practices. You will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes.
This role is based in our Chicago office and we follow a hybrid policy.
Job Responsibilities
- Monitor the health, administration, compliance, and usage of ServiceNow.
- Participate in and support scheduled release upgrade activities.
- Maintain ServiceNow instance clone profiles.
- Execute clone down technical activities.
- Execute and support unit testing.
- Promote update sets during release windows and as required for break-fixes.
- Configure data certification jobs.
- Support and resolve ServiceNow incidents and requests.
- ServiceNow Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
- Experience with Agile Methodology; Agile related certifications is a plus.
- Participate in daily scrum meetings.
- Strong knowledge and experience across ServiceNow product and process areas; HRSD, HAM, Discovery, and ITSM preferred.
- Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
- Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions.
- Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.
- Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
- Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
- Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 1 year of working experience as a ServiceNow Administrator.
- ServiceNow Certified System Administrator (CSA) certification is highly desirable.
- Strong analytical and problem-solving skills to design effective ServiceNow solutions.
- Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
- Excellent organizational and time management skills to handle multiple projects simultaneously.
- Agile related certifications is a plus.
001_MstarInc Morningstar Inc. Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.