ServiceNow Solution Consultant

RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. We are one of ServiceNow’s largest and fastest growing Elite services partners in the APAC region.

As we continue to grow our Solution Consulting team in India, we have an opportunity for a ServiceNow Solution Consultant to join the organization. The Solution Consultant provides technical support to the sales team and provides prospective customers with product and solutions advice. The primary role of the Solution Consultant is to gain an understanding of the business problems customers are trying to solve whilst staying agnostic to the technical solution. The Solution Consultant will drive customer education around the power, flexibility, and ease-of-use of the ServiceNow platform.

We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you an opportunity.

Key Responsibilities

• Assist sales in the qualification of customer requirements through discovery.
  
• Demonstrations of the product, both standard and tailored, to prospects and existing customers, via onsite visits or web conferencing.
  
• Generation of product demo scripts and scenarios and maintaining demonstration environment.
  
• Scoping and delivering Proof of Concept of Value engagements with prospects.
  
• Responding to Request for Information/Proposal documents.
  
• Staying current on product developments to a level required for demo and POC.
  
• Supporting Marketing events – user conferences, trade shows, webinars etc.
  
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
  
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  
• In conjunction with Sales and Delivery Services, participate in internal hand-off meeting - communicate commitments, expectations, etc. in preparation for the project.
  
• ServiceNow subject matter expert at executive marketing events.
  
• Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
  
• Ensure all time is recorded accurately and keeps the calendar up-to-date with scheduled activities.
  
• Other duties and responsibilities as assigned.
  

• At least 3 years’ experience with functional analysis around IT software and business processes.
  
• Degree or equivalent, preferably B.E. in Computer Science or IT, and proven experience in technical consulting roles.
  
• Demonstrated technical expertise in web technology and the ability to learn new technology.
  
• Communication and presentation skills to include technical and business concepts.
  
• ITIL V3/4 Foundations certification.
  
  

Professional skill requirements

• Demonstration experience covering technical and value needs
  
• Ability to understand good design practices with both process and ServiceNow.
  
• Good listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational).
  
• Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
  
• Ownership, accountability, and attention to detail in all work efforts.
  
• Understanding of project lifecycle including sales, the transition to delivery, and delivery execution.
  
• Maturity, professionalism, and judgment; ability to excel with minimum supervision.
  
• Commitment to customer satisfaction
  
• Familiarity with organizational change management concepts.