We Lead. We Transform. We Deliver.
Ready to elevate your work experience? At Cask, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.
Cask invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.
- Serves as senior technical resource on project team
- Responsible for the evaluation, recommendation and build out of customer requirements on the platform utilizing defined best practices for configuration and development
- Provides the primary technical effort to configure and develop the ServiceNow platform to meet business requirements and processes
- Utilize the latest tools, languages and platforms to meet functional requirements and solve complex client issues
- Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution
- Design and develop proprietary software solutions for clients
- Drive successful delivery of results based on scope of work
- Assist clients throughout the full lifecycle of software development from project conceptualization and planning to development, implementation, maintenance and support
- Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
- Ensure proactive communication with project team
- Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
- Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements
- Design / Develop ServiceNow Forms and Tables as well as Modules
- Develop Scoped Applications working with ServiceNow Studio
- Develop Workflow / Flow Designer where required to drive Approvals, Fulfillment, and Process Lifecycle
- Develop systems integrations and process automation with External system REST APIs
- Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)
- Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
- May specialize in a given area of development such as Web/Internet applications, mobile, cloud application, system integration, UI / UX design, software testing, Web services, or a specific SN Product area
- Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements
- Produce client deliverables such as detailed design documentation, unit test plans and well documented code
- Troubleshooting code related issues/defects
- Identify additional product/service opportunities
- Provide technical support to configure and develop the ServiceNow platform to meet business requirements and processes
- Understand the underlying business need conveyed through discussion and user stories
Experience
- Career professional within field
- Considered highly skilled and proficient in discipline
- Conducts complex, important work under minimal supervision and with wide latitude for independent judgment
- Understand capabilities and shortcomings of the tech stack, especially with Portal
- 5+ years of hands-on experience within the ServiceNow Platform, include designing, creating and configuring scoped applications
- 5+ years of other business experience or IT experience
- 3+ years of experience working in a professional services organization or as a consultant
- 5+ years of Scripting/Coding Experience (JavaScript preferred)
- Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks working directly with customers and clients
- Technically savvy and able to design and build applications that meet business goals and objectives
- Experience configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
- In-depth knowledge of implementing ServiceNow Architecture
- In-depth knowledge of Scoped Applications Development in ServiceNow
- In-depth knowledge of ServiceNow Scripting
- Demonstrated experience with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
- Experience with web services integrations
- Applied experience working in an Agile/Scrum/XP environment
- It is mandatory to be JavaScript Proficient, able to write, understand and debug Vanilla JavaScript
- Enterprise Asset Management certification highly desired, but other ServiceNow Asset Management product experience is acceptable
Education/Certification
- Certified System Administrator
- Certified Application Developer
- ServiceNow Implementation Badge
- Two+ (2) CIS Certs + Relevant Micro Certifications
- Working toward product or platform specialty
- Typically requires a bachelor's degree, preferably in Computer Science or Information Systems, or a related discipline
- ITIL Foundations or higher certification
- Bachelor's Degree in Information Technology, Business, or related field; and four (4) years experience, or more, working in professional services, information technology, or business operations; OR equivalent combination of education, training, and experiences relative to the domain of expertise.
Perks? Oh, yes.
Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.
We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn, Facebook, and Twitter!
Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Note: Base salary range is $100,000 to $125,000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Top Skills
What We Do
Headquartered in San Diego, California, Cask designs, enables, and sustains digital transformation on the NOW® platform for enterprise clients across both the private and public sectors. Cask is one of just a handful of companies that has achieved ServiceNow® Elite Partner status and the only partner to be honored with the ServiceNow®Americas Elite Partner of the Year award in January 2020 and the Global Elite Partner of the Year Award in May 2020.
Cask delivers end-to-end solutions to help organizations make the most of their ServiceNow investments, reducing cost, and improving quality of services across the enterprise. Cask’s portfolio includes strategy, implementation, modernization, digital transformation, and managed services that enable clients to execute an end-to-end digital vision. Cask consultants provide domain-focused solutions across IT, Human Resources, Security and Risk Management, Customer Service, Finance / Procurement, and Operations to modernize employee, customer, and constituent user experience. Cask’s approach integrates design thinking and organizational change management to help its customers transform the way they work.
