The Role
Leads the architecture, development, integration, and optimization of ServiceNow HRSD and ITSM platforms. Builds REST and SOAP integrations with enterprise HR systems, automates workflows using Flow Designer and Virtual Agent, deploys AI capabilities, develops case management and portals, and maintains analytics, testing, performance, and governance standards.
Summary Generated by Built In
Summary
We are seeking an experienced ServiceNow Senior Developer to lead the design, development, and optimization of our HR Service Delivery (HRSD) and IT Service Management (ITSM) platforms. This pivotal role is essential for driving digital transformation initiatives, ensuring seamless integration between core HR systems, and delivering a superior employee experience through advanced automation and intelligent workflows. The successful candidate will act as a technical authority, leveraging deep expertise in the ServiceNow ecosystem to build scalable solutions that align with organizational goals and enhance operational efficiency.
Responsibilities
- Architect and implement robust integrations using Integration Hub, REST, and SOAP APIs to connect ServiceNow with external enterprise systems.
- Manage complex data synchronization and workflow automation across Workday, SAP SuccessFactors, and Oracle HCM environments.
- Design sophisticated automation processes utilizing Flow Designer, including Advanced Workflow Automation (AWA) and Virtual Agent configurations.
- Deploy and refine Generative AI capabilities, specifically Now Assist and Predictive Intelligence, to enhance service delivery and decision-making.
- Establish and maintain performance standards through Performance Analytics, Automated Test Framework (ATF), and rigorous platform governance protocols.
- Oversee the full lifecycle of ServiceNow HRSD and ITSM modules, ensuring alignment with business requirements and best practices.
- Develop and maintain advanced case management solutions for Core HR functions, Employee Relations, and the Employee Center Pro interface.
- Engineer high-performance Service Portals and custom applications to meet specific user needs and streamline service access.
Requirements
Requirements:
- Minimum of 8+ years of relevant professional experience in IT services or software development.
- Proven expertise in ServiceNow HRSD and ITSM modules with a strong track record of successful implementations.
- Advanced proficiency in developing REST and SOAP API integrations and utilizing Integration Hub features.
- Hands-on experience integrating ServiceNow with major HR platforms such as Workday, SAP SuccessFactors, or Oracle HCM.
- Strong capability in building complex workflows using Flow Designer, AWA, and Virtual Agent technologies.
- Familiarity with emerging technologies including GenAI, Now Assist, and Predictive Intelligence within the ServiceNow platform.
- Demonstrated ability to configure Performance Analytics dashboards, execute automated testing (ATF), and enforce platform governance.
- Skilled in creating and customizing Service Portals and managing Core HR case management workflows.
Skills Required
- Minimum 8 years of relevant professional experience in IT services or software development
- Expertise in ServiceNow HRSD and ITSM modules with successful implementation experience
- Advanced proficiency with REST and SOAP API integrations and Integration Hub
- Experience integrating ServiceNow with Workday, SAP SuccessFactors, or Oracle HCM
- Experience building complex workflows with Flow Designer, Advanced Workflow Automation, and Virtual Agent
- Familiarity with Generative AI, Now Assist, and Predictive Intelligence in ServiceNow
- Experience configuring Performance Analytics dashboards, executing ATF testing, and enforcing platform governance
- Skill in creating and customizing Service Portals and managing Core HR case management workflows
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
