Job Title: Project Manager – ServiceNow
Engagement Type: 12-Month Contract
Location: Hybrid in Canada
Role Overview
Our client, a leading consulting organization, is seeking a Project Manager with ServiceNow experience who brings strong people skills, stakeholder diplomacy, and the ability to operate effectively in complex, high-pressure environments.
This role is ideal for someone who can bring structure where things are fluid, manage distributed teams across regions, and navigate challenging personalities and situations to ensure work gets done.
Key Responsibilities
Manage end-to-end delivery of ServiceNow-related projects within a consulting environment
Serve as the main liaison between client stakeholders, internal teams, and leadership
Manage and coordinate resources across regions, including visibility into who is working where
Handle difficult stakeholders and situations with professionalism, diplomacy, and tact
Diffuse conflict and drive alignment so teams can focus on delivery
Proactively address small project issues before they escalate into larger risks
Lead project planning, tracking, reporting, and governance activities
Manage peer and management-level interactions to ensure clarity and accountability
Adapt quickly to changing priorities and evolving client needs
Work effectively under pressure in a fast-paced consulting environment
Navigate cultural differences across global teams
3–4 years of experience as a Project Manager, ideally within consulting
MUST HAVE - Hands-on experience in managing ServiceNow projects (implementations/integrations) involving various modules of ServiceNow
Hands-on experience leading ServiceNow projects (implementations, integrations, or enhancements) end-to-end
Proven experience facilitating Agile ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement
Demonstrated experience creating and managing project plans, roadmaps, delivery schedules, and milestones
Experience developing and executing stakeholder communication strategies, including regular status reporting and executive updates
Strong risk, issue, and dependency management experience, including mitigation planning and proactive escalation
Ability to clearly describe project governance, delivery approach, and how they have driven accountability across teams
Hybrid : Onsite 1 day a week
Skills Required
- 3-4 years of experience as a Project Manager, ideally within consulting
- Hands-on experience managing ServiceNow projects (implementations/integrations) involving various modules
- Experience or knowledge of Scrum and Agile methodologies
- Strong stakeholder management and communication skills
- Proven ability to manage difficult personalities and complex situations
- Excellent resource management and organizational skills
- Comfortable working with distributed, global teams
- Ability to pivot quickly and maintain structure amid ambiguity
What We Do
Paralucent is a technology and marketing agency founded in 2003, based in Toronto, Canada. They specialize in delivering custom software applications, intelligent tools, and digital transformation services to help organizations simplify complex business processes. Their work spans financial services, telecommunications, and the public sector, focusing on driving measurable outcomes through technology and creative strategy.
