As a Product Associate in the Global Employee Help Product organization, you are an integral part of the team that innovates new product offerings and supports the end-to-end product life cycle. We are looking for a motivated, detail-oriented contributor to help design and deliver digital-led employee experiences through the ServiceNow platform.
In this role, you will partner with Product Managers and cross-functional teams (including Technology and Servicing) to help deliver critical employee experiences, You will assist with translating product strategy into clear requirements and day-to-day execution—supporting discovery activities, documenting user needs, coordinating dependencies, and contributing to high-quality delivery. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.
- Supports the development of our product strategy and roadmap
- Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
- Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
- Utilize knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying knowledgeable on new features and best practices
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Foundational understanding of the product development life cycle (discovery, requirements, delivery, and release) and comfort working with data/metrics to inform decisions
- Demonstrated ability to support product activities such as research/discovery, documenting requirements, coordinating delivery tasks, and tracking outcomes
- Strong cross-functional collaboration skills; able to build effective working relationships with product, technology, and servicing partners
- Strong attention-to-detail with an eagerness to learn in a fast-paced environment
- Familiar with Oracle Human Capital Management (HCM)
- Familiarity with ServiceNow and/or HR service delivery concepts (e.g., Life Cycle Events, Enterprise Onboarding, Employee Journey Management) is a plus
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 2+ years of experience in product management, project management, or relevant domain
- Foundational understanding of the product development lifecycle (discovery, requirements, delivery, release) and comfort using data/metrics
- Ability to support product activities: research/discovery, documenting requirements, coordinating delivery tasks, and tracking outcomes
- Strong cross-functional collaboration skills with product, technology, and servicing partners
- Strong attention to detail and eagerness to learn in a fast-paced environment
- Familiar with Oracle Human Capital Management (HCM)
- Familiarity with ServiceNow and/or HR service delivery concepts (Life Cycle Events, Enterprise Onboarding, Employee Journey Management)
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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