ServiceNow Platform Architect

Job Description:

Platform Design and Architecture:

• Develop and maintain the overall architectural blueprint of the ServiceNow platform.
• Ensure the platform architecture aligns with industry best practices and organizational standards.
• Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.

Implementation and Integration:

• Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.
• Oversee the integration of ServiceNow with other enterprise systems and applications.
• Ensure data consistency and integrity across the platform and integrated systems.

Customization and Development:

• Oversee the customization of ServiceNow applications to meet specific business needs.
• Lead the development of custom applications and modules on the ServiceNow platform.
• Ensure all customizations and developments are properly documented and maintainable.

Governance and Best Practices:

• Establish and enforce platform governance and best practices. - Conduct regular reviews of platform performance, scalability, and security. - Ensure compliance with relevant regulatory requirements and organizational policies.
• Conduct regular reviews of platform performance, scalability, and security. - Ensure compliance with relevant regulatory requirements and organizational policies.

Stakeholder Management:

• Collaborate with business stakeholders to understand their needs and translate them into technical solutions. Foster a collaborative and high-performing team culture.
• Provide technical guidance and support to the development and administrative teams.
• Communicate effectively with senior management and other stakeholders on platform strategy and performance.

Continuous Improvement:

• Stay updated with the latest ServiceNow features, releases, and industry trends. - Identify opportunities for process improvement and automation using the ServiceNow platform.
• Identify opportunities for process improvement and automation using the ServiceNow platform.
• Lead initiatives to enhance the user experience and overall efficiency of the platform.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

Experience:

• 7+ years of experience in IT, with at least 5 years of experience working with the ServiceNow platform.
• Proven experience in ServiceNow implementation, customization, and integration.
• Experience in a leadership or architectural role within a complex IT environment.

Certifications:

• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist (CIS) preferred.
• Additional ServiceNow certifications (e.g., ITSM, ITOM) are a plus.

Skills:

• In-depth knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
• Strong understanding of ServiceNow platform capabilities and architecture.
• Proficiency in ServiceNow development (JavaScript, Glide API, REST/SOAP APIs).
• Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.

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