ServiceNow Lead Software Engineer

Job Description
As a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities

• Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems.
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development.
• Follow and enhance the scrum practices for continuous team processes improvement.
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans.
• Lead, manage and Mentor a team of senior and junior developers on their growth as professionals (technical and soft skills)
• Guide and inspire the team through technical issues and challenges.

Required qualifications, capabilities, and skills.

• Bachelor's degree in engineering or graduation from a reputed organization with 9-11+ years of applied experience in software development, with 4 years in ServiceNow platform implementation preferred.
• Experience working on IT Service Management applications like Incident, Problem and Change Management
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages
• Demonstrates strong understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Extensive knowledge of best practices developing in the ServiceNow platform including experience working on customizations, custom applications and integrations
• Hands on experience in ServiceNow platform implementing workflows, flows, business rules and scripts, including client scripts, fix scripts and schedule jobs.
• Excellent analytical, debugging and problem-solving skills
• Experience implementing inbound and outbound API integrations (REST)
• Knowledge of ServiceNow performance assessment and best practices for improving performance (preferred)
• Ability to work in large, collaborative teams to achieve organizational goals with strong communication skills.
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Exposure to other modules like HRSD, CSM, ITBM
• ITSM Implementation Specialist certification in ServiceNow
• Fluent in English

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.