ServiceNow Functional Consultant

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Functional Consultant.

The Functional Consultant is required to work with customers and learn the business problems that need to be addressed and through applying technical analysis, recommend a solution. Is an expert with ServiceNow processes and capable of delivering advice when required. Working closely with the pre-sales team is involved in delivering documentation through all stages of a project’s lifecycle.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.



Key Responsibilities

• Work closely with a customer to understand their requirements and our solutions to address those needs.
  
• Understand business objectives, projects and problem statements of our prospects and customer.
  
• Lead business process definition, re-engineering, and process improvement workshops during the Examine Phase of customer engagements.
  
• Develop required documentation such as workshop agendas, workshop presentations, process design documents, use cases, responsibilities documents.
  
• Identify areas of process effectiveness and recommend solutions that detail pros, cons and risks.
  
• Align and represent industry practices and recommend solutions to meet business objectives.
  
• Present proposals including the ServiceNow product and services.
  
• Identify and contribute to the creation of best practices, white papers, workshops, etc.
  
• Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
  
• Ensure all time is recorded accurately and keep calendar up to date with scheduled activities.
  
• Completing, developing, and improving required documentation such as process flow diagrams, workshop agendas, presentations, gap analysis reports.
  
• Ability to influence and consult while providing thought leadership to sponsors in solving business process and/or technical problems during project delivery.
  
• Assist delivery teams in resolving critical path issues and challenges during engagements.
  
• Supporting specific sales activities when required.
  
• Alliance with Sales team, Solution Consultants, conduct transition briefings - communicate commitments and expectations in preparation for engagements.
  

• 3+ years of experience in Service Management, Service Delivery, or a related field such as IT Project Management, Human Resources, Security Operations, or Customer Service Management.
  
• ITIL V3/4 Foundations desirable
  
• Degree or equivalent, preferably in Computer Science or Information Technology,
  
• Proven experience in technical consulting roles
  
• ServiceNow Accreditations in IT Service Management and/or other product lines desirable
  

Professional qualifications and education requirements

• Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams
  
• Proven ability to communicate with all levels of the organization including mid-level management