Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Job Title: ServiceNow FSM
Location: Chennai, Tamil Nadu
Key Responsibilities
- Work Orders: Develop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion.
- Tasks: Design and implement task management processes, ensuring timely execution and follow-up.
- Schedule Optimization: Utilize scheduling tools to optimize resource allocation and reduce downtime.
- Resource Management: Oversee the deployment and management of field service resources, ensuring effective utilization and coverage.
- Mobile: Develop and support mobile solutions for field technicians, enabling real-time access to tasks and updates.
- Field Service Operations: Streamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency.
- Configuration and Customization: Customize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports.
- Integration: Integrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation.
- Data Management: Ensure accurate and secure management of field service data, adhering to data privacy regulations.
- Support and Maintenance: Provide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements.
Key Skills:
- 4.5+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management.
- Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS.
- Certifications: ServiceNow Certified System Administrator, FSM Implementor.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Candidate Privacy Policy
Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:
- What information we collect during our application and recruitment process and why we collect it;
- How we handle that information; and
- How to access and update that information.
Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.
Skills Required
- 4.5+ years of experience developing and implementing ServiceNow FSM solutions
- Proficiency with ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS
- ServiceNow Certified System Administrator and FSM Implementor certifications
- Experience developing and supporting mobile solutions for field technicians
- Experience integrating ServiceNow FSM modules with other systems and third-party applications
Orion Innovation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Orion Innovation and has not been reviewed or approved by Orion Innovation.
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Wellbeing & Lifestyle Benefits — Orion highlights health and well-being initiatives such as fitness, mindfulness, and flexibility/remote options, reinforced by recognition like Cigna’s Healthy Workforce Designation. Flexibility via hybrid/remote work is positioned as a consistent part of the overall rewards experience.
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Fair & Transparent Compensation — Pay is characterized as moderately satisfactory overall, with pockets where compensation is viewed as fair, particularly for some software engineering and certain U.S. roles. Public snapshots also indicate that competitiveness can be stronger in specific markets and functions.
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Career-Linked Recognition & Rewards — Performance-linked outcomes are implied through mentions that hikes can be good when performance is demonstrated. Learning and development programs are also emphasized as part of the broader value proposition tied to career growth.
Orion Innovation Insights
What We Do
Orion is a leading digital transformation and product development services firm. Headquartered in Edison, NJ, we have a global team of 6,200+ associates, with engineers in 14 major delivery centers across North America, Europe, Asia Pacific and Latin America. For over 25 years, Orion has been solving complex business problems for our clients. Our transformative business solutions are rooted in digital strategy, experience design, and engineering, empowering our clients to operate with agility at scale. Our mission is to serve as an agile and trusted partner for business transformation initiatives, providing deep emerging technology, experience design, and domain expertise. Our business has more than tripled over the last three years. We have grown aggressively both organically and inorganically, adding new clients, complementary skills, domain expertise, and strengthening our global footprint.
