About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
ServiceNow Engineering Lead – IT Asset Management
Experience: 12+ Years
Required Certifications: ServiceNow CSA, CAD and implementation certifications
Industry: Preferred BFSI / Financial Services
Role Summary : The ServiceNow Engineering Lead – IT Asset Management will provide end-to-end technical leadership and delivery ownership for the IT Asset Management product/POD, covering CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM) with Flexera integration, Application Portfolio Management (APM), Discovery, Service Graph Connectors, and enterprise integrations.
The role will serve as the technical SPOC for the IT Asset Management product, combining strong ServiceNow engineering expertise with ITAM domain knowledge and business acumen to translate business, operational, risk, regulatory, and technology requirements into scalable and sustainable platform services.
Key Responsibilities
- Product/POD Technical Ownership
Own technical delivery across CMDB, HAM, SAM and APM, including solution design, development, integrations, testing, deployment, production support and continuous improvement. - CMDB & Configuration Management
Lead CMDB engineering including CI lifecycle, CSDM alignment, IRE, identification and reconciliation, CMDB Health, Discovery, relationships, data quality, governance and authoritative-source management. - Service Graph Connector & Discovery Engineering
Lead implementation and support of Service Graph Connectors, ServiceNow Discovery and external data-source integrations. Ensure identification, reconciliation, normalization, mapping and source-precedence controls maintain trusted CMDB data. - Hardware Asset Management
Lead HAM capabilities covering procurement/receiving interfaces, hardware lifecycle, stockrooms, transfer orders, Asset-CI synchronization, asset audits, attestations, reconciliation, retirement and disposal. - Software Asset Management & Flexera
Lead SAM capabilities covering software inventory, normalization, entitlement and consumption data, compliance, reconciliation, reclamation and integration with Flexera. - Application Portfolio Management
Provide engineering leadership for APM including business applications, ownership, lifecycle, technology risk, application portfolio data quality and integration with CMDB and other enterprise data sources. - Enterprise Integration Engineering
Design and govern integrations using REST APIs, IntegrationHub, MID Servers, Service Graph Connectors and secure authentication mechanisms, ensuring appropriate monitoring, error handling, reconciliation and operational support
Experience & Qualifications
- 12+ years of overall ServiceNow/technology experience, including significant technical leadership responsibilities.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required.
- Extensive implementation and engineering experience across CMDB, HAM, SAM and APM.
- Proven experience implementing and supporting Service Graph Connectors and ServiceNow Discovery in complex enterprise environments.
- Demonstrated experience with IRE, reconciliation, data normalization, CI identification and multiple authoritative data sources.
- Strong experience integrating ServiceNow SAM with Flexera or equivalent software asset management platforms.
- Experience with IntegrationHub, MID Servers, REST APIs, enterprise endpoint/cloud technologies and high-volume data integrations.
- Demonstrated experience leading engineers and owning technical delivery within an Agile Product/POD operating model.
- Experience with production support, ATF, upgrades, patches, code migrations, technical-debt remediation and platform modernization.
- BFSI experience strongly preferred/required, with demonstrated understanding of risk, controls, auditability, security, regulatory requirements and technology asset governance.
- Demonstrated domain and business acumen, with the ability to connect engineering decisions to business services, risk management, cost optimization, operational resilience and technology lifecycle outcomes.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.
Skills Required
- 12+ years of overall ServiceNow or technology experience
- Significant technical leadership experience
- ServiceNow Certified System Administrator (CSA) certification
- ServiceNow Certified Application Developer (CAD) certification
- ServiceNow implementation certifications
- Extensive implementation and engineering experience across CMDB, HAM, SAM, and APM
- Experience implementing and supporting Service Graph Connectors and ServiceNow Discovery in complex enterprise environments
- Experience with IRE, reconciliation, data normalization, CI identification, and authoritative data sources
- Experience integrating ServiceNow SAM with Flexera or equivalent software asset management platforms
- Experience with IntegrationHub, MID Servers, REST APIs, endpoint or cloud technologies, and high-volume data integrations
- Experience leading engineers and owning technical delivery in an Agile Product or POD operating model
- Experience with production support, ATF, upgrades, patches, code migrations, technical-debt remediation, and platform modernization
- BFSI or financial services experience with knowledge of risk, controls, auditability, security, regulatory requirements, and technology asset governance
- Domain and business acumen connecting engineering decisions to business services, risk management, cost optimization, operational resilience, and technology lifecycle outcomes
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
-
Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
-
Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
-
Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
Gallery
